Sr. Associate, Change and Organization Development Strategist

Location Designation: Hybrid - 3 days per week 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly. 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.

You are our future, and we commit to investing in you accordingly. 

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops, and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, or fostering a vibrant workplace culture, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life a destination employer for generations to come.

This is an exciting opportunity to join New York Life’s enterprise Change and OD Center of Excellence. This team plays a pivotal role in the company’s evolution by supporting leaders, managers, and employees through change—preparing for new skills and behaviors and reinforcing adoption.

This role requires a consultative approach and an execution-focused mindset as it partners with the business to provide best practice change management and organization development tools and strategies to help drive large-scale and complex transformations, while keeping a strong focus on our customer- and employee-first culture. The work includes, but is not limited to, assessing leadership alignment, stakeholder analysis, learning needs, communication strategies, and end-to-end organizational development efforts—including the delivery of tailored learning interventions to support sustained change.

The ideal candidate will have experience supporting change, transformation, and learning initiatives within the financial services industry and/or large, complex corporate environments. They are a team player with a positive growth mindset who is adept at learning the business, creating internal partnerships, demonstrating empathy, fostering collaboration, and implementing solutions that reinforce organizational culture and inspire employee engagement.

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What You’ll Bring

Change Management Strategy & Planning

· Apply a change management method, process, and tools to create strategies that support adoption of changes required by projects or initiatives.

· Conduct stakeholder analysis and change impact assessments.

· Develop and implement change management plans aligned with organizational goals.

· Identify and manage expected and persistent resistance.

· Consult and coach project teams in leading and sustaining change efforts.

Organization Development & Learning

· Assess organization-wide change saturation and fatigue; identify compounding risks.

· Diagnose organizational needs and apply OD techniques to improve team and employee effectiveness.

· Identify learning solutions to address capability gaps within the business.

· Design and deliver targeted talent, learning, and development tools and programming, including but not limited to: role clarity sessions, change readiness workshops, manager enablement toolkits, and learning experiences that support adoption and behavior change.

· Collaborate with internal partners to ensure learning experiences are aligned with change and transformation priorities.

Measurement and Evaluation

· Establish metrics and feedback loops to evaluate the success of change and learning interventions.

· Conduct regular evaluations to assess the impact of change initiatives and learning programs in driving desired business outcomes.

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What You’ll Do

· Bachelor’s degree (or equivalent experience) preferred, with specialized coursework in HR, I/O Psychology, Organizational Development, Organizational Behavior, Adult Learning, or related disciplines.

· 3–5 years of experience in Change Management and/or Organization Development; experience in learning program development and facilitation is strongly desired.

· PROSCI Change Management Certification preferred.

· Demonstrated experience supporting complex change initiatives—including designing tools, assessing impacts, implementing strategies, and measuring outcomes.

· Proven ability to develop, curate, and deliver learning solutions that support capability development and behavior change.

· Excellent verbal and written communication skills with the ability to influence at all levels, including facilitating inclusive meetings and learning sessions of all sizes.

· Collaborative relationship builder and proactive team player.

· Strong project management skills including fluency with MS Office and Teams; openness to leveraging digital learning and collaboration tools.

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Pay Transparency

Salary Range: $95,000-$ 125,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92120