Location Designation: Hybrid - 2 days per week 

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.

The Contingent Workforce Program Manager will play a critical leadership role in shaping and managing New York Life’s contingent workforce strategy. This senior position is responsible for overseeing policies, systems, and vendor relationships that enable an efficient, compliant, and innovative contingent workforce program.

This individual must be a self-starter with strong ownership skills—capable of operating with minimal guidance—while proactively driving improvements and building scalable solutions. The ideal candidate thrives in a fast-paced environment, demonstrates excellent judgment, and has the ability to influence across all levels of the organization.

The Program Manager will partner closely with HR, Finance, Procurement, IT, Legal, and business leaders across the enterprise to continuously enhance program effectiveness and deliver measurable value.

This is a high-impact role with visibility across New York Life. You will have the opportunity to lead enterprise-wide initiatives, influence senior leaders, and directly shape the future of our contingent workforce strategy. If you are an independent, results-oriented leader who excels at building scalable programs and driving change, we encourage you to apply.

What You’ll Do:

• Serve as operational lead for day-to-day management of our Managed Service Provider (MSP) and Vendor Management System (VMS), ensuring customer satisfaction, compliance, innovation, and streamlined processes.
• Manage relationships with high-volume stakeholder groups, ensuring their unique needs are met through proactive engagement, tailored support, and alignment with overall program goals.
• Own vendor performance management, including scorecards, business reviews, and continuous improvement efforts.
• Leverage workforce data, reporting, and KPIs to identify trends, proactively recommend improvements, and enable data-driven decision-making.
• Reevaluate and optimize processes related to approvals, VMS configurations, suppliers, and governance with a focus on automation and simplification.
• Act as the primary point of escalation for complex contingent workforce situations, providing expert guidance and resolution.
• Develop and refine processes to meet the diverse needs of contingent worker engagements while ensuring compliance and proper worker classification.
• Drive change management efforts through training, education, and stakeholder engagement to increase program adoption and policy awareness.
• Build strong, collaborative partnerships with cross-functional teams, ensuring alignment on contingent labor strategy and outcomes.
• Maintain a strong understanding of industry best practices and emerging trends, applying them to continuously improve program design and execution.


What You’ll Bring:

• Bachelor’s degree preferred; CCWP certification preferred.
• Minimum of 5+ years of experience in contingent workforce, procurement, HR, or vendor management, with proven ability to lead programs of enterprise scale.
• Demonstrated ability to work independently, take initiative, and deliver results with limited oversight.
• Strong analytical skills with proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and experience with PowerPoint for executive-level presentations.
• Familiarity with SAP Fieldglass or similar VMS platforms strongly preferred.
• Excellent written, verbal, and interpersonal communication skills; able to influence stakeholders at all levels.
• Strong problem-solving and critical-thinking skills, with the ability to balance compliance, business needs, and user experience.

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Pay Transparency

Salary Range: $97,500-$125,450 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

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Job Requisition ID: 92700