UX Design Generalist - Research and Design)


Date: May 17, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


The User Experience Designer & Researcher role is critical in the growth of user experience in the Client Servicing group at New York Life.  The ideal candidate will have an interest in facilitating end-to-end UX best practices, gaining hands-on experience, and being a core contributor in driving the organization toward a more user-centered approach. We would like you to successfully deliver user-tested & development-ready products while balancing competing priorities.  Building strong partnerships with other designers and business partners will be key to success.



  • UX design & research for digital service products and engagement campaigns that impact our customers, agents, and service professionals.
  • Utilize research tools to moderate user feedback sessions, synthesize insights, and make recommendations. Report on competitive and comparative features, patterns, and design trends.
  • Create, iterate and collaborate on research, user-flows, journey maps, competitor feature analysis, and initial concept designs to high fidelity designs with functional specifications.
  • Collaborate and communicate effectively with product and agile teams to research, problem-solve, review, and iterate.
  • Organize, prioritize and project manage design deliverables from early requirements gathering through development handoff and validation of design in development.
  • Create and collaborate on strategic presentations and infographics for executive audiences.
  • Champion UX best practices when collaborating with stakeholders and technology to advance the usability and utility of our digital products.



  • Bachelor’s degree preferred; High School Diploma or GED required
  • 2+ years of experience in UX design, product design, or visual design
  • Familiar with user research, design thinking, and digital customer experience design
  • Strong presentation, communication, and interpersonal skills
  • Experience in adapting to change across broad and complex organizations
  • Insurance industry experience preferred, but not required


Technical Qualifications: 

  • Demonstrated experience utilizing standard design and research tools (e.g. UserTesting, Sketch, Figma, Adobe XD, Adobe Creative Cloud, InVision) required
  • Familiarity with Agile software development processes and methodologies, to include working with an iteration-based development process




Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.


Job Requisition ID: 83936



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