User Acceptance Tester, Sr. Associate


Date: May 1, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Position Summary

The User Acceptance Testing Analyst’s primary responsibility is to formalize that technology solutions meet approved business requirements and function according to operational vision and proposed application design.  A core component of this position includes the execution of functional testing to ensure that business processes, policy compliance, and system usability are enhanced, intact, and not negatively impacted by software solutions. This individual represents our business customers (end users), reports up through business operations, and partners closely with IT project teams to provide business certification, user acceptance, & testing signoff on software deliverables.  This role requires in-depth expertise of the Service Organization and Product, Marketing, & Underwriting technologies, multiple administrative systems, and interfaces to sub-systems.



  • Execute functional testing on technology solutions to formalize business requirements, design specifications, and production readiness
  • Develop and execute test plans (conditions) that are created to formalize software solutions using real-world scenarios and proposed business processes.
  • Partner closely with Requirements Leads, Business Analysts, and IT Testing Professionals to ensure business requirements are appropriately tested based on specification.
  • Report functional defects, usability variances, and business process issues that may negatively impact production readiness or agreed upon acceptance criteria.
  • Provide subject matter expertise, both system and business knowledge of New Business & Underwriting to project delivery teams.
  • Contribute to defining testing acceptance criteria, final approval of production readiness approval, and real-world business use case creation.
  • Assist with troubleshooting production defects by recreating error conditions in test environments, identifying gaps in test coverage, and retesting resolution of production issues.
  • Work with Business Requirement Leads to find appropriate test coverage, test scenarios, and exploratory testing strategy based on business requirements.
  • Test execution for this role will include both “Run the Shop” work that focuses on keeping the systems running and small enhancements, as well as large scale strategic programs that focus on “Grow the Business” and New Business Technology Modernization.



  • Bachelor’s degree
  • Preferred: Master’s degree
  • Area of Study: Business or Information Systems


  • 5-7 years testing software or technology support
  • 5-7 years Life Insurance & Annuity business experience
  • Strong product knowledge and/or Underwriting new business process understanding
  • Requires content and practical expertise in own discipline and may have basic knowledge of related disciplines
  • Understands key business drivers; uses knowledge of best practices and the competition to improve processes and procedures
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable resource requirements
  • Solves a broad range of problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and education and/or equivalent experience
  • Makes decisions within broad guidelines and policies that impact own team and other related teams
  • Explains difficult or sensitive information; collaborates with others to build consensus


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85977




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