Vice President, Field Communications

Location Designation: Hybrid - 3 days per week 

Role Overview:

The Vice President, Field Communications serves as the enterprise voice of the field, accountable for designing and executing the communications strategy that drives alignment, engagement, and performance across our 12,000+ agents and 110+ General Offices nationwide. This role is both strategic and transformational—responsible for elevating how New York Life connects its field force to the company’s mission, business strategy, and culture.

As Vice President, you will lead a multi-disciplinary communications function—including writers, planners, designers, and digital specialists—setting vision and standards for how field communications are planned, governed, delivered, and measured. You will partner with Agency leadership, Corporate Communications, and enterprise leaders to ensure that messages are clear, consistent, and impactful.

This role requires enterprise leadership, innovation, and change stewardship, balancing immediate business needs with longer-term transformation—especially as communications evolve through AI, advanced analytics, and new digital platforms.

What You’ll Do:

• Communications Leadership
• Serve as the senior communications advisor to Agency leadership, setting the vision, standards, and long-range strategy for field communications.
• Govern and evolve all communications channels (intranet, field emails, publications, and digital platforms) with a focus on reach, relevance, and measurable impact.
• Develop thought leadership and storytelling platforms that strengthen leaders’ ability to influence and inspire.
• Culture and Engagement Stewardship
• Build and continuously reinforce the connection between the field and New York Life’s mission, values, and culture.
• Drive engagement through storytelling, recognition, and content that fosters belonging and shared purpose across a diverse, nationwide distribution system.
• Future-Ready Transformation
• Anticipate and harness the potential of emerging technologies (AI, data, digital platforms) to modernize communications governance, delivery, and personalization.
• Establish an operating model that is efficient, innovative, and scalable, enabling the communications function to be nimble, agile, and responsive to evolving business needs.
• Talent Leadership
• Lead, inspire, and develop a high-performing communications team, fostering innovation, collaboration, and growth.
• Identify and cultivate future leaders, ensuring the function is continuously building capacity and skills aligned to enterprise needs.
• Enterprise Connector
• Partner across the enterprise to ensure alignment of messages and integration of field insights into enterprise communications.
• Ensure strategies and initiatives reflect and respond to agent and manager realities.

What You’ll Bring:

• Bachelor’s degree required; advanced degree preferred.
• 15+ years of progressive communications leadership experience, ideally in life insurance, financial services, or other relationship-driven industries.
• Demonstrated success leading enterprise-scale communications functions with measurable business impact.
• Exceptional executive presence, with the ability to influence senior leaders and navigate complex organizational environments with transparency and integrity.
• Proven experience modernizing communications functions, including governance, measurement, and adoption of new technologies, while championing innovation and continuous improvement.
• Strong strategic orientation, with the ability to balance immediate priorities with long-term vision and adapt direction quickly as business needs evolve.
• Track record of developing top talent, creating inclusive teams, and leveraging diverse perspectives to enhance creativity and problem-solving.
• Deep knowledge of content strategy, internal communications, and sales enablement, with the ability to connect communications directly to enterprise goals and policyholder value.
• Collaborative and results-driven leader who can build alignment across functions, resolve conflicts in the company’s best interests, and foster a culture of accountability and shared purpose.
• Skilled communicator who can address complex issues directly and constructively encourage open dialogue, and inspire confidence through clarity, authenticity, and consistency.

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Pay Transparency

Salary Range: $225,000 - $275,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92497