Operations Analyst

Location Designation: Hybrid - 3 days per week 

Role Overview:

We are seeking a detail-oriented Operations Analyst to support the Case Management Internal Experience team within Institutional Life (IL). This role focuses on coordinating and supporting operational processes, tracking production issues, and assisting with technology delivery, procedural updates, project planning, and change management. The Analyst will work closely with internal stakeholders to support continuous improvements in service delivery and efficiency.

This is a great opportunity for someone who enjoys working collaboratively in a dynamic environment and is eager to grow while making a positive impact on our team.

What You'll Do:

• Assist in tracking, organizing, and reporting on departmental projects and initiatives.
• Support product owners by maintaining backlogs, logging feature requests, and preparing documentation.
• Help analyze production issues by gathering data, conducting root cause research, and proposing basic solutions under guidance.
• Draft and update standard operating procedures (SOPs) and team training materials.
• Perform change management tasks related to technology rollouts, such as procedural updates, communications, and demos.
• Monitor status of issues and escalate delays or risks to appropriate stakeholders.
• Identify minor process improvement opportunities and assist in implementing changes under supervision.
  
  

What You'll Bring: 

• Bachelor’s degree or equivalent work experience.
• 2–4 years of relevant experience in operations, project coordination, or business analysis (insurance or financial services preferred).
• Basic familiarity with Agile and/or project management tools.
• Strong Excel and PowerPoint skills for reporting and presentation development.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.
• Team-oriented with a willingness to learn and grow.
  
  

Key Behaviors: 

• Works with moderate supervision.
• Contributes as a functional team member, but does not lead large-scale projects or represent the department at cross-functional forums.
• Makes decisions that impact own work or small initiatives; escalates more complex issues.
• Emerging problem-solving capability using known methods and precedents.
• Builds depth of expertise within function but does not yet operate as a strategic or enterprise-level SME.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary Range: $85,000-$100,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92645