CVP, IT Product Manager


Date: Jun 17, 2022

Location: Philadelphia, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.


The Product Manager is highly critical and visible role within Group Benefit Solution (GBS), NYL’s Strategic Line of Business (SIB).  The role is accountable for cross-functional responsibilities supporting GBS’s Product Management function.  As a Product Manager, you are responsible partnering with GBS Operational Teams, Key Stakeholders, and Experience Owners in defining overall Product Vision through Portfolio and Program Initiatives, Epics, Stories.  In addition, a Product Manager is responsible for defining Acceptance Criteria and participate in various SAFe Agile ceremonies for acceptance of the product delivery.  The Product Manager is a crucial member of Agile Release Train (ART) and partners closely with Experience Owner(s), Product Owner(s), Release Train Engineer (RTE), Scrum Master(s), and System Test Lead in defining overall ART Delivery including identifying key dependencies, helping to prioritize Portfolio and Program Initiatives, Epics, Stories for optimum release sequence and value realization.  The Product Manager is also responsible in partnership with Experience Owner to ensure socialization of production requirements with key stakeholders within GBS and NYL Corporate teams and secure their required acceptance


In order to be considered, you must be highly motivated, driven to succeed, have proven IT leadership skills, and have demonstrated expertise in delivery in in similar capacity on large scale and complex IT initiatives in a matrixed environment. You must demonstrate exceptional communication skills and be comfortable as a problem solver who can motivate change as well as a strategic thinker who understands the big picture. 


This opportunity is within NYL’s Adminsuite Program, which is a critical initiative for GBS to successfully enhance and maintain our new Absence products and launch our new Supplemental Health products.  The Product Manager is responsible for multiple process areas and/or key business value add initiatives within the Policy/Billing/Claims domain through successful delivery, team engagement and continuous improvement; and works across the different SCRUM teams and with the other Product Managers, Product Owners and Experience Owners.




  • Partner with Experience Owners to decompose Portfolio and Program Initiatives requirements into Epics
  • Identify dependencies and help define optimum program feature matrix
  • Define, document, management and detail out Epics for each scrum team
  • Act as a “subject matter expert” both for their internal Scrum team and also across the ART
  • Take responsibility for prioritization and execution of Program Initiatives and Epics in each Program Increment
  • Partner with Scrum Master and other ART team members on a regular basis to ensure assigned Epics are fully executed within the prescribed Program Increment
  • Plan and execute required Product Manager ceremonies as necessary (PI Planning, Grooming, Demo etc.)
  • Lead prioritization of work for delivery team based on business value and engagement with stakeholders
  • Responsible for Epic management, including accurate descriptions and acceptance criteria
  • Actively participate in ART ceremonies like PO Sync and PI planning and escalates risks in a timely manner
  • Drive delivery by providing any clarifications or provide solutions by partnering with stakeholders, software implementers, and business SMEs, and capture decisions and ensure proper user stories assigned to scrum team
  • Provide demonstration of working software and understanding multiple software platforms
  • Effectively work across multiple business units, including Product, Architecture, and Delivery teams
  • Responsible to manage changes to the scope and schedule accordingly. 
  • Effective in working productively with internal and external stakeholders with differing viewpoints




  • Bachelor’s Degree or higher preferred in Information Science and Technology, Management Information Systems, Computer Science or related discipline or equivalent work experience
  • 3+ years of successful delivery of business/system analysis including defining Business/functional requirements, Epic/Feature/User Story structure breakdown
  • Demonstrated history of strong communication and collaboration abilities in a highly matrixed environment
  • Strong Planning abilities - demonstrated history of setting milestone dates for a group of project tasks and ensuring their completion
  • Advance written and verbal communication skills, with acumen in synthesizing business dialogue into more concrete language
  • Ability to productively interface with matrix partners with different personal styles and varying levels of technical or business expertise
  • Analytical, organized, and an independent problem-solver
  • Comfortable being flexible in fast paced environment
  • Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to drive for continuous improvement
  • Advanced written and verbal communication skills are a must
  • Ability to identify and implement required actions quickly to accomplish goals and eliminate roadblocks
  • Ability to communicate at all levels with clarity, poise, maturity, and precision both written and verbally
  • Results-oriented, diligent and works with a sense of urgency
  • Influential, focused, and versatile team player that is comfortable under pressure


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86097




Nearest Major Market: Philadelphia

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