Location Designation: Hybrid - 3 days per week 

* This position is primarily hybrid for candidates based in Chattanooga, TN; New York, NY; or Philadelphia, PA. However, we may consider remote candidates located elsewhere in the U.S. depending on experience and alignment with team needs. 

Role Overview:

The Head of the AI Transformation Office (AITO) will lead efforts to define, execute, and scale the GBS artificial intelligence (AI) strategy. This leader will oversee the integration of AI across business functions, ensuring that initiatives align with strategic objectives, drive measurable business value, and are implemented responsibly and ethically. The role combines deep business and technical acumen, organizational change leadership, and transformation expertise.

The ideal candidate is a futurist but can map out and deliver short term wins, strategic but can get into the weeds, operates with agility and is able to rapidly deliver work product, is able to partner, influence, and listen and has strong experience working in a matrix environment delivering optimal outcomes.  

What You'll Do:

• Build and lead the GBS AI Transformation Office, including vision development, program management, execution, change enablement, and value realization functions.
• Develop, own, and communicate a clear transformation strategy aligned with GBS’ long-term strategy.
• Ensure coordination across GBS business teams to accelerate adoption, avoid duplication, and maximize outcomes.
• Accountable to deeply understand internal and external GBS stakeholders to develop a multi-year roadmap that supports business transformation leveraging technology including AI as well as process and role evolution.
• Establish processes, KPIs, and governance structures to monitor progress and accountability as well as frameworks and standards for responsible AI adoption.
• Develop and drive change management and communication strategies to foster adoption of new systems, processes, and behaviors across the organization.
• In partnership with key businesses, ignites roadmap items to life via user stories/requirements to deliver optimal outcomes for initiatives.
• Owns the execution of roadmap deliverables; ensures are delivered on time and budget; drives key business decisions regarding execution and roll out plans engaging key leaders and SME’s as needed.  Track and report financial impact, ensuring initiatives deliver expected business value.
• Drives the prioritization of capabilities based on value - driving operational efficiency, customer experience, and innovation.
• Leads and mentors a team of both direct reports as well as matrix partners in the design, development, and delivery of transformation initiatives.  
• Responsible for making business cases, seeking organizational buy-in and securing funding for key initiatives; prioritizes investments based on value, stakeholder need, and capacity.
• Gain executive buy-in for transformation efforts, ensuring alignment across departments.
• Accountable for transformation team budget, inclusive of internal and vendor spend; evaluates spend for value and adjusts as needed.


What You'll Bring:

• Bachelor’s Degree and at least 12+ years of experience implementing transformational initiatives; proven success leading enterprise-scale AI or data initiatives.
• Demonstrated strong relationship building and team integration skills; experience driving change management in large, matrix organization.
• Future mindset but willingness to jump in, own work, and make meaningful short-term progress.
• Demonstrated strong analytical and problem-solving skills; ability to be innovative.
• Proven ability to drive results in uncertain and/or ambiguous environments.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas.
• Established ability to leverage marketplace knowledge and experience to consult, make prioritization, and trade off decisions, and make recommendations to senior leadership.

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Pay Transparency

Salary Range: $156,000-$223,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92851