Business Process Management Senior Associate


Date: May 14, 2022

Location: Phoenix, AZ, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





Alternate locations: Phoenix, AZ (Arizona); Philadelphia, PA (Pennsylvania); Pittsburgh, PA (Pennsylvania); Plano, TX (Texas); Tampa, FL (Florida)


  • Responsible for the documentation and maintenance of specific functional organizational business processes within CSO.
  • Support gaining business validation of current and future state business models and processes.
  • Determining and outlining business process improvements.
  • Analyzing and monitoring implemented changes to business processes to determine success or recommend changes. 
  • Engage and cultivate ongoing working relationships with assigned business subject matter experts, Group Operational Readiness (GOE) partners, IT partners, vendors, consultants, and third-party administrators (TPAs) to meet deliverables.
  • Help to ensure sign-off on project-based documents from appropriate business owners.
  • Support business readiness activities in conjunction with GOE, IT, Product, vendors, consultants, TPAs and business partners relative to standard operating procedures, and business process models.
  • Work with business partners on identified process gaps.
  • Support the development and maintenance of housing business process management artifacts.
  • May assist with the review of foundational, role specific, gap and refresher training curriculum to support business process changes.
  • May provide input to the development of programs for role specific, gap and refresher training curriculum to support business process changes.
  • Acts as a change advocate by introducing, embracing, and managing change.
  • Brings proven ability to manage time in ways that ensures effective management and execution of competing priorities.
  • Responsible for keeping technical skills updated.


 Identify mandatory (M) vs. desired (D)


  • BA degree or 3+years of relevant business process management, project management or related work experience. (M)
  • Strong written and verbal communication skills is critical to effectively communicate with internal business partners (M)
  • Strong presentation skills:  one-on-one, small, and large groups and with peers. Command attention and can manage group process during the presentation; can change tactics midstream when something isn’t working. (M)
  • Attention to detail is critical to effectively handle the technical aspects of the job. (M)
  • Deep understanding and knowledge of the internal organization of Group Benefit Solutions. (D)
  • Prior insurance (ideally group disability, life, leave) industry experience. (D)
  • Strong organizational skills. Capable of effectively and independently prioritizing multiple tasks to meet tight deadlines. Ability to work well under pressure. (D)
  • Experience planning and project management skills. (D)
  • Ability to learn additional business analysis domains required. (D)
  • Experience partnering with other business leads and subject matter experts to drive results required. (D)
  • Experience gathering, documenting, and signing off on business-related documentation throughout the business value chain required. (D)
  • Strong interpersonal skills to work with many different personalities and styles. (M)
  • Demonstrated skill in change leadership, knowledge of change management best practices. (D)
  • Ability to influence others across internal and external stakeholders and all levels of the organizational hierarchy. (D)
  • Ability to travel intermittently (up to 15%) (M)


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85758




Nearest Major Market: Phoenix

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