Administrative Operator


Date: Sep 10, 2022

Location: Pittsburgh, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





Duties and Responsibilities:

  • Knowledge of Claim systems:  Workbench, Acclaim, Absence, iAM, SRO and Accutrac.
  • Manage phone calls through a computerized telephone system.
  • Screen and route calls to appropriate parties.
  • Assist with portal registration and password reset.
  • Trouble shoot issues with customers and assist to resolve.
  • Assist with other phone queues and calls as necessary.
  • Gather and research data to address customer inquiries.
  • Place outgoing calls to confirm account information to initiate the intake process.
  • Share accountability for the results of respective team
  • Organize and develop Excel logs, as needed, to facilitate workflows. Maintain existing inventory logs.  Ensure data in logs is current and accurate.
  • Open service tickets through Help Desk, as needed
  • Support and backfill for co-workers, as needed
  • Work with a sense of urgency and complete assignments within requested time frames
  • Demonstrate reliability by delivering on all job performance expectations
  • Demonstrate behavior that is consistent with NYL corporate compliance policies:  Privacy, Ethics, and Protection of Information
  • Develop an understanding of our customers’ and business partners’ administrative service needs and demonstrate it by consistently interacting with them in a positive manner
  • Assist other departments with work, as needed
  • Actively contribute to the team’s service and quality objectives
  • Maintain regular communication with peers, cross-departmental business partners, and managers regarding compliance and work-related issues
  • Take accountability for actions and communication in relation to job performance

Skill Requirements & Qualifications:

  • High school diploma, or GED from an accredited school required.
  • Strong organizational skills (Required)
  • Self-starter who seeks challenges (Required)
  • Customer service initiative (Required)
  • Ability to work in a fast-pace environment (Required)
  • Strong interpersonal skills (Required)
  • Individual contributor, as well as, a team player (Required)
  • Possess a high level of attention to detail (Required)
  • Working knowledge of windows-based application:  Excel, Microsoft, Access


Position will be based at our Pittsburgh location.


Hours are Monday - Friday 8:30am - 5:00pm ET.






Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87153




Nearest Major Market: Pittsburgh

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