Administrative Specialist

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Date: Sep 14, 2022

Location: Pittsburgh, PA, US

Company: New York Life Insurance Co

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

GBS

 

 

JOB DESCRIPTION

The Check Clerk is responsible for helping our team maintain overall customer service by managing all checks that are received in the Pittsburgh claim office.  They are responsible for evaluating the checks and reaching out to the assigned Case Manager for the appropriate action that should be taken on each check.  They are also responsible for generating the appropriate reports and delivering them to the appropriate Team Leader each week.

 

RESPONSIBILITIES:

  • Review each checks against the daily check log for reconciliation
  • Identify any issues with the checks and record those issues for compliance
  • Review each check against the appropriate claim systems to determine who the check should be assigned to
  • Enter all check information into the checklog system in Access to generate all necessary forms
  • Review and process all manual check requests
  • Complete and review a FINSCAN search for each manual check request received
  • Execute on all customer performance guarantees
  • Respond to all telephonic and email inquiries timely and in a clear and concise manner
  • Ability to handle a high volume of work each day and adhere to standard timeframes for processing checks
  • Demonstrates focus on training pertaining to the role and business unit objectives
  • Demonstrates focus on team and office goals
  • All other duties deemed necessary by management

 

QUALIFICATIONS

  • High School diploma or equivalent certification
  • Experience working in a fast paced office setting
  • Strong customer skills and delivery
  • Strong oral and written communication skills
  • Good organizational skills
  • Ability to prioritize and multi-task
  • Critical attention to detail
  • Team oriented
  • Proficient in Microsoft Office

 

Position will be based at our Pittsburgh location.

Hours are Monday - Friday 8:30am - 5:00pm ET.

 

#LI-LS1

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 87571

 

 

 


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