Administrative Operator


Date: Nov 24, 2021

Location: Plano, TX, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Duties and Responsibilities:
•    Knowledge of Claim systems:  Workbench  AdminSuite, Acclaim, Absence, iAM, SRO and Accutrac preferred
•    Research incoming documents and deliver to appropriate party and/or route upload to appropriate benefit case
•    Research checks that are returned to the office.
•    Send out correspondence to customers
•    Scan and upload documents onto Workbench AdminSuite claim system
•    Gather and research data to address customer inquiries 
•    Track, locate and deliver physical claim files to office personnel upon request
•    Archive closed claims to offsite storage
•    Share accountability for the results of respective team
•    Organize and develop Excel logs, as needed, to facilitate workflows. Maintain existing inventory excel logs.  Ensure data in logs is current and accurate.
•    Open service tickets through Help Desk, as needed
•    Support and backfill for co-workers, as needed
•    Work with a sense of urgency and complete assignments within requested time frames
•    Demonstrate reliability by delivering on all job performance expectations
•    Demonstrate behavior that is consistent with NYL corporate compliance policies:  Privacy, Ethics, and Protection of Information
•    Develop an understanding of our customers’ and business partners’ administrative service needs and demonstrate it by consistently interacting with them in a positive manner
•    Assist other departments with work, as needed
•    Actively contribute to the team’s service and quality objectives
•    Maintain regular communication with peers, cross-departmental business partners, and managers regarding compliance and work related issues
•    Take accountability for actions and communication in relation to job performance
Skill Requirements & Qualifications:
•    High school diploma, or GED from an accredited school required.
•    Strong organizational skills
•    Self-starter who seeks challenges 
•    Customer service initiative 
•    Ability to work in a fast-pace environment 
•    Strong interpersonal skills 
•    Individual contributor, as well as, a team player 
•    Possess a high level of attention to detail 
•    Working knowledge of windows based application:  Excel, Microsoft, Access and Outlook





Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85250




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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