Quality Associate - Life Insurance

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Date: Sep 20, 2022

Location: Remote, NY, US

Company: New York Life Insurance Co

 

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

Working under the direction of the Quality Manager, the Associate will perform quality reviews of New York Life's service functions to help the department achieve its goal of being unassailable.  This role will evaluate a variety of high priority service delivery activities. Adhering to the Quality team's own standards for quality, the Analyst will perform rigorous review of finished work product to assess completeness, accuracy, adherence to documented procedures and customer-centricity. He/she will communicate the results of their reviews to Service Professionals and Management in an engaging thoughtful way to foster ongoing coaching and development. The successful Analyst will also apply critical thinking to the work items and procedures being reviewed, identifying opportunities to drive continuous improvement and mitigate risk.

                                                                                                                                                                         

MAJOR RESPONSIBILITIES

  • Conduct quality reviews of the Service Organization's work activities, meeting internal standards for quality and consistency 
  • Effectively communicate review findings to front line staff and management
  • Contribute anecdotal insights to the Experience Review team's collective feedback to be shared with internal customers
  • Support the achievement of ongoing team calibration and quality review consistency
  • Participate in special projects on an ad hoc basis as assigned by Manager
  • Make recommendations for ways to engage with our partners in Continuous Improvement to drive alignment across business areas

 

QUALIFICATIONS

  • Bachelor’s Degree preferred 
  • 2+ year(s) experience in Quality Review role within a customer service organization
  • Knowledge and experience in Life Insurance products ideal
  • Strong oral and written communication skills
  • Ability to achieve established productivity goals while providing consistent feedback to business partners

 

 

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Job Requisition ID: 87729

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