Absence Planning System & Support Specialist

Location Designation: Fully Remote 

Role Overview:
New York Life Group Benefit Solutions (GBS) is seeking an Absence Planning System & Support Specialist to join our Implementation team. This role blends hands-on system configuration, client onboarding support, and structured testing to enable accurate, efficient, and scalable setup of employer leave and Short-Term Disability (STD) plans within our vendor partner platform (myLeaveGuide Pro).

You’ll be a key client-facing configuration partner—working with employers and brokers, as well as Implementation Managers, account teams, product partners, and the vendor—to gather requirements, translate plan provisions into system configurations, validate accuracy, and continuously improve the setup experience.

What You’ll Do:

Client Engagement & Stakeholder Management

• Lead client and broker working sessions to gather inputs, walk through the portal, confirm plan intent, and drive timely decisions.
• Coordinate across internal partners and the vendor by documenting requirements, managing dependencies, and closing gaps that impact setup and timelines.

Plan Data Intake & Analysis

• Gather and analyze plan, eligibility, and workflow requirements; translate into configuration-ready templates.
• Identify data gaps and resolve them with stakeholders; track updates through final approval.
• Improve and standardize the data collection process to reduce manual effort and rework across implementations.
  System Setup & Configuration
• Create and configure employer accounts in myLeaveGuide Pro in accordance with internal standards and client needs.
• Configure custom benefits and employer-specific overrides; set workflow policies and document configuration rationale.

Quality Assurance & Validation

• Execute structured testing and validation; manage access codes for testing and deployment.
• Confirm benefit accuracy, eligibility rules, waiting periods, and job protection settings; update configurations based on results and feedback.

Documentation & Continuous Improvement

• Maintain configuration and testing records; contribute to baseline templates, standards, and playbooks.

What You’ll Bring:

• 3+ years of experience with group insurance products; benefits administration, HRIS implementation, leave management, or configuration preferred.
• Strong stakeholder management skills: able to coordinate inputs, negotiate priorities, and drive decisions to closure.
• Ability to interpret leave and disability policies and translate requirements into system configurations.
• High attention to detail with strong analytical and organizational skills.
• Excellent written, verbal, and presentation skills; able to explain complex plan provisions clearly.
• Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with SharePoint, Salesforce, and collaboration tools is a plus.

#LI-MS5

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Pay Transparency

Salary Range: $75,000-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93380