Associate, Change Management

Location Designation: Fully Remote 

Role Overview: 

We are seeking a motivated and detail-oriented Change Management Associate to join our team. In this role, you will support the design, development, and execution of change management strategies that help employees adapt to new processes, technologies, and ways of working. This position is critical to ensuring the success of the initiatives in the Service Experience by driving adoption, reducing resistance, and enhancing overall organizational readiness.

What You’ll Do:

• Support the development and delivery of structured change management strategies, plans, and tools.
• Partner with business leaders and project teams to assess change impacts and develop stakeholder engagement approaches.
• Prepare and distribute clear, concise, and engaging communications, including presentations, FAQs and newsletters,
• Support change management representation in town halls, workshop sessions and training to support employee readiness.
• Track adoption and usage metrics, report progress to team leaders, and identify opportunities for improvement.
• Monitor employee feedback, escalate challenges, and propose solutions to enhance the change experience.
• Contribute to a culture of collaboration, adaptability, and continuous improvement.

What You’ll Bring:

• Bachelor’s degree in Business, Human Resources, Communications, Organizational Development, or a related field.
• 1–3 years of professional experience in change management, HR, project management, consulting, or related areas.
• Familiarity with change management frameworks (e.g., Prosci ADKAR, Kotter’s model) preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong interpersonal skills with the ability to build relationships across functions and levels.
• Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite; experience with project tracking and reporting tools a plus.

Pay Transparency

Salary Range: $55,000-$70,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92476