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Bilingual Spanish Customer Service Representative

Job Requisition ID: 91107 

 

Location Designation: Hybrid - 3 days per quarter 

 

*Must be bilingual in Spanish*

 

There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources. 

 

Role Overview:

Are you passionate about helping others?  Do you enjoy solving problems?  Are you interested in a career with an industry leader?  If so, becoming a Customer Service Professional at New York Life is a perfect fit for you! 

 

As a Spanish Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them.  Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so.  Not sure how?  No problem!  Our comprehensive, paid training program will give you everything you need to help service our customers.  All we need from you is the commitment to provide best in class service by making every experience a positive one.  

 

What You'll Do:

  • Be the first point of contact for handling both routine and tricky customer issues 

  • Reduce customer effort by taking charge and solving customer problems for them 

  • Place quality above quantity in everything you do in a way that enhances our company brand 

  • Work both independently and as part of a collaborative team in a fast-paced, empowered environment 

  • Attending 2 on-site workdays per quarter, once you have completed training. 

 

What You'll Bring:

  • High School diploma/GED required; Associate or Bachelor's degree preferred 

  • Experience solving problems and reducing the effort required of customers 

  • Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal 

  • Accountable, ethical, good decision-making ability 

  • Proficient computer skills and ability to multitask 

 

Training & Development: 

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 15 days of on-site training for additional face to face learning and mentoring.  New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development.  The typical promotion opportunity occurs within 12-24 months.  

 

Salary: 

Competitive full-time base salary, overtime eligibility plus annual bonus potential 

 

Benefits: 

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location 

 

Schedule: 

This is a full-time position Monday through Friday. No weekends!  Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST. 

 

 

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries. 

 

Pay Transparency

Salary Range:  $30,000-$45,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

 

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

 

Job Requisition ID: 91107

 

 

About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Required Legal Notices – All Candidates Please Click Here


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