Business Project Communication Specialist


Date: Feb 23, 2021

Location: Remote, TX, US

Company: New York Life Insurance Co

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of



  • The GOE Business Project Specialist is an individual contributor role and will be accountable to drive business results set by the Group Operational Effectiveness department.  Candidate will be responsible and accountable for delivery of all project and analytical related functions as determined by the program.
  • This role will be a member of the Group Operating Effectiveness (GOE) Business Operational Readiness team responsible and accountable for delivery of all business operations related functions for the GBS Group Functional business areas activities. The role will be largely responsible for creating an environment of cross-cultural agility with stakeholders, matrix partners, peers, and staff that leverage ideas, best practices and talent in support of GBS Programs and Projects.
  • May lead small time-limited project or components of a larger project and direct one or more teams of business consultants involved in the evaluation of systems requirements and/or the development of new procedures/processes/ policy solutions to address complex business needs.  May also assess impact and implications from a cost, efficiency, contractual, legal and/or regulatory standpoint. Evaluates project status and resource utilization and implements changes to improve team effectiveness. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. Uses best practices and knowledge to improve products or services. Solves complex problems.  Must be able to function and execute within Agile and Waterfall based projects.
  • Monitors and facilitate development and implementation of operational readiness plans & execution for typical business activities required for development and expansion of GBS Programs. Work to assist in definition of operational models required to support business functions during the lifecycle of any given project. Facilitate change management activities that will prepare the business for upcoming changes and the ability to manage and reinforce those changes. Identification and communication of operational risks, along with proposals to mitigate risk, assignment of risk owners and status of resolution. Ability to operate in an ever changing project environment—where priorities and unexpected needs shift work demand and focus.
  • Supports a combination of key business analysis functions, including business requirements, process engineering, business acceptance testing, business operational readiness, and release management. 
  • Engages and cultivates ongoing working relationships with assigned business SMEs and IT partners to meet deliverables.
  • Responsible to support and drive business readiness activities in conjunction with IT and business operations partners including Standard Operating Procedures, training materials, production support models and release management.   
  • The GOE Business Project Specialist is an individual contributor role and will be accountable to drive business results set by the Group Operational Effectiveness department.  Candidate will be responsible and accountable for delivery of all project and analytical related functions as determined by the program.
  • This role calls for excellent communication and written skills, strong project management skills and Group Insurance product knowledge are essential for proven success in this position.  Must be able to communicate effectively using multiple modes of communication.
  • Must be able to think strategically, globally and be effective at dealing with ambiguity.
  • Ensure project plans are documented, baselined and executed in conjunction with our IT and business partners.  Manage scope, time and costs established by the Program.  
  • May require development and execution of training, documentation of requirements/workflows/SOPs, testing and other project-related deliverables.
  • May be responsible for ensuring business readiness for all release, deployment, and go-live activities and business preparedness for execution of all Business Acceptance Testing (BAT) phases
  • Self-starter with excellent analytical and project management skills in a matrix organization; Takes quick, decisive, informed action on issues or problems judged as critical.
  •  Works independently and productively in an environment that requires constant development of technical and analytical skills.
  • Ability to understand the business objectives and technology as well as underlying data required to support needs.
  • Demonstrated ability to work at both the conceptual and very detailed levels and easily shifts between the two.




  • Bachelor’s degree is preferred.
  • Project Management skills desired.
  • 4+ years of relevant business operational or project life cycle work experience required.
  • 4+ years of experience with Group Insurance and knowledge of Disability, Life and Accident products required.
  • Experience developing specified business project scope and plans through execution required.     
  • Experience partnering with business leads and subject matter experts to drive results required.
  • Experience managing business and/or IT relationships in a matrixed environment required.
  • Cross-functional project experience with an emphasis on business and IT integration preferred.    
  • Experience with change management and business operational readiness preferred.
  • Experience managing resources and processes for the business operational readiness phases (training, SOPs, production implementation) of a project preferred.
  • Understanding of client and customer needs.
  • Ability to work independently and within a team environment.
  • Possesses excellent skills in analytical reasoning; ability to identify and clarify issues and risks, escalating them as needed.
  • Working knowledge of MS Office suite.
  • Demonstrated leadership skills.
  • Flexibility to change course based on business needs and priorities.
  • Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines.
  • Ability to document business requirements and drive solutions.
  • Strong consulting capability, including the ability to articulate the strategic intentions of a project.

Results driven, quick learner and ability to establish credibility with varied audiences



If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Job Requisition ID: 83250 

Job Segment: Communications, Social Media, Consulting, Engineer, Project Manager, Marketing, Technology, Engineering