CCM Project Delivery Lead


Date: Nov 4, 2022

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.




Primary Responsibilities

  • Partners with Business stakeholders and IT Business Analysts to review and understand business requirements
  • Oversees translation of business requirements and conceptual engineering design into detailed engineering solution design
  • Oversees the Documentation and review of technical specifications with Systems Analysts
  • Presents project specific high-level engineering solution design to Solution Architect through Architecture Solution Review process
  • Ensures the alignment of engineering designs and solutions with the organization’s business objectives and architectural standards, principles & patterns and capabilities of the target core platform
  • Works closely with test teams to ensure effective test strategies to support technical implementation 
  • Actively collaborates with and aligns to information, data, security and infrastructure strategies
  • Works with Architecture team to ensure standards and best practices are being adhered to
  • Facilitates and leads design review sessions and technical discussions
  • Supports initiatives through the entire solution delivery lifecycle from initial kickoff to production deployment, identifying potential technical risks and develops mitigation plans
  • Supports Solution Architects in the evaluation and decision process of buy versus build, including packaged applications, SaaS and Cloud based offerings where needed
  • Acts as a technical subject matter expert in assigned functional domain(s), technologies and applications
  • Stays current on emerging trends and technologies and integrates into technical solutions according to engineering and architectural standards
  • Stays current on NYL platform and architectural standards
  • Identifies and suggests technical improvements in current systems



  • 5+ years of relevant experience in the CCM Technology Field
  • Experience in technical design and implementation of the OpenText Exstream platform include complex application integration
  • Experience in creating data files, advanced tables / charts, outputs, business rules/functions, barcodes, search keys, placeholders, control files, etc.
  • Experience in high volume delivery, Live and Publication support and on-demand module.
  • Experience in pre and post processor solutions
  • Experience in document content management systems, correspondence development and composition management processes and implementation principles
  • Knowledge of MessagePoint a plus
  • Experience working with high availability environments including cloud
  • Experience in design and implementation of service integration components
  • Experience in data transformation technologies
  • Experience in Digital communication strategies and platforms
  • Experience managing vendor relationships
  • Knowledge of document management and output processes/requirements (MRDF, barcodes, etc.)


Required Technical Skills


  • Opentext Exstream, as well as some equivalent platforms
  • Java related technologies
  • Cobol, JCL, IBM Mainframe
  • Scripting - Unix Shell, Python, Perl, Crawford
  • A background in solution delivery for a Communications/Correspondence area (some sort of document creation)
  • IBM DataStage possibly or any equivalent transformation language
  • Working in an agile environment but also complying with a business' TDLC
  • Strong analytical, troubleshooting and software design skills
  • Possesses technical documentation and system diagramming skills


Additional Skills


  • Achieve seamless transition process execution from solution design, development to steady state through active engagement in go/no go criteria and decisions
  • Guides and influences direct and indirectly professionals and/or other managers
  • Is accountable for the performance and results of implemented capabilities to achieve the highest business value
  • Adapts function/business strategy plans and policies to address service and/or operational challenges
  • Provides guidance and recommendations to employees, internal and external colleagues and/or customers, including senior leaders
  • Identifies and resolves complex problems within an area
  • Responsible for the delivery of end results focused on operational excellence
  • Advises on technology improvements
  • Keeps current in industry best practices, innovations in the client communication space
  • Requires advanced understanding of practices and procedures in own discipline and basic knowledge of other disciplines
  • Applies understanding of the company goals and objectives and how own area contributes to the achievement of defined objectives
  • Strong communication skills, ability to accept and provide feedback through team participation
  • Ability to collaborate with others while providing technical development expertise and creative solutions





Salary range: $132,500-$197,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87434




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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