CVP, FINEOS Experience Owner (Product Owner) #84909


Date: Oct 14, 2021

Location: Remote, TN, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Reporting to the Head of Product or the Product COE Lead, this position will support the build out and definition of the Fineos product vision and roadmap, lead key initiatives in support of the roadmap, and lead cross functional teams of internal stakeholders and external vendors to deliver on the vision.




  • Bachelor’s degree in business, health management or related field; with a minimum of 8 years of experience in the group insurance industry.
  • Proven track record of developing strong relationships with matrix partners, distribution and vendors.
  • Ability to identify strategic needs and lead with little or no direction, resource key projects, and drive sound business direction based on market findings.
  • Open minded and creative – seeks ‘out of box’ solutions.
  • Ability to provide leadership and direction to cross-functional teams to ensure successful outcomes.
  • Goal oriented and personally accountable; resourceful and self-directed.
  • Ability to work effectively in dynamic, rapidly changing, team-based environment.
  • Act with agility and start up mentality; be prepared to engage quickly, switch gears, and take the next best action.
  • Strong knowledge of Absence (FML, PFML, Company Leaves, STD) required; Fineos knowledge preferred.
  • Proven experience acting as an Experience Owner (or Product Owner) in Agile projects building new tools and enhanced capabilities.


Specific Accountabilities


  • Sets the overall strategic vision and is accountable for succeeding against identified metrics, managing and setting short- and long-term experience goals, as well as ensuring the internal teams are effectively working together.
  • In partnership with the associated Product Manager with insights from the Distribution organization including brokers, clients and customers, represents the voice of the market and defines requirements and informs the “go to market” strategy. This is inclusive of ensuring these directions are in compliance.
  • Responsible for consolidation of business requirements in support of defining the feature/user story writing process and writing (with the Product Manager) the portfolio epics.
  • Facilitates and gains agreement in the pre-planning process in collaboration with the Product Owner, Scrum Master and other impacted stakeholders - related to what needs to be supported from a business perspective.  This would include clarity on what are the allowable parameters from the compliance, legal, business or regulatory perspectives to meet the business need. 
  • Owns the driving/sharing any market research/competitor analysis.  Will evaluate competitor’s intelligence and validate against business need and operational impacts.
  • Leverages internal data and metrics to build their knowledge and drive effective business decisions; make business cases as needed to secure funding and organizational buy-in.
  • Responsible for driving the operational and service experience into how we define and accept features, set priorities on our backlog, etc. This is in part informed by the product strategy but also includes departmental goals, end user feedback, etc.
  • Owns acceptance of features/"definition of done."


Required Competencies


  • Results - Proven track record of developing successful relationships with third party vendors, exceeds goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness.
  • Strategic and drive innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment.  Ability to develop strong relationships across all levels of the organization, and with external partners. 
  • Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. 
  • Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84909




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