Client Acquisition Experience Owner

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Date: Sep 22, 2022

Location: Remote, AZ, US

Company: New York Life Insurance Co

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

GBS

 

 

The Experience Owner (EO) is a cross-cutting role that champions consistent and compelling user experiences across all system components that support their assigned value stream. The EO is responsible for prioritizing, organizing, and delivering outcomes for our primary business stakeholders (Product Leadership, Journey Owners, Operations, and IT).

This role’s assigned value stream will have a specific focus on business activities between the receipt of client RFPs to receipt of notice of sale. As such, this role will be heavily engaged with Distribution, Underwriting, and IT business partners and support our CRM and Underwriting applications.

Responsibilities:

  • Responsible for consolidation of business requirements in support of the Portfolio Initiatives
  • Responsible for writing (with the agile product manager) the Portfolio Initiatives including describing the experience necessary to win in the market
  • Centralizes voice of the market (client, broker and segment), feedback from Product Manager, Journey Owner, Operations, Distribution, etc to inform the prioritization
  • Responsible for driving the operational and service experience into how we define and accept epics, set priorities on our backlog, etc. This is in part informed by the product strategy but also includes departmental goals, end user feedback, etc.
  • Coordinates acceptance of Portfolio Initiatives /"definition of done“

Qualifications 

  • Bachelor’s degree in business, health management or related field; with a minimum of 8 years of experience in the group insurance industry.
  • Proven track record of developing strong relationships with matrix partners, distribution and vendors.
  • Ability to identify strategic needs and lead with little or no direction, resource key projects, and drive sound business direction based on market findings.
  • Open minded and creative – seeks ‘out of box’ solutions.
  • Ability to provide leadership and direction to cross-functional teams to ensure successful outcomes.
  • Goal oriented and personally accountable; resourceful and self-directed.
  • Ability to work effectively in dynamic, rapidly changing, team-based environment.
  • Act with agility and start up mentality; be prepared to engage quickly, switch gears, and take the next best action.
  • Strong knowledge of Group Benefits (Leave Management, Disability, Life, and Supplemental Health) required; Experience with FJA and/or SalesForce preferred.
  • Proven experience acting as an Experience Owner (or Product Owner) in Agile projects building new tools and enhanced capabilities.

 

Required Competencies

  • Results - Proven track record of developing successful relationships with third party vendors, exceeds goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness.
  • Strategic and drive innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment.  Ability to develop strong relationships across all levels of the organization, and with external partners. 
  • Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. 
  • Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 87163

 

 

 


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