Corporate Vice President, New Business Operations Product Lead

Location Designation: Fully Remote 

Role Overview:

We are seeking an experienced Digital Product Owner to lead the strategy, roadmap, and delivery of New Business Operations (NB Operations) modernization initiatives across Purchase Experience.

This leader will have end-to-end ownership of the NB Operations product domain, including Annuity New Business (ANB), Suitability, TeleApp, Self-Complete Part 2, TIPS, TIDE, and Reg. 60. The role will drive modernization of these capabilities, ensuring a cohesive, scalable, and efficient experience across the new business lifecycle.

The role is also responsible for leading and developing a team of Product Owners, setting strategic direction, making prioritization and design decisions, and ensuring outcomes are delivered with quality, accountability, and consistency.

This position requires a strong strategic thinker, decision-maker, and people leader who can operate effectively in ambiguity, influence leaders across business and technology, and balance long-term modernization with near-term operational needs.

What You’ll Do:

Own Product Strategy, Roadmap & Prioritization

• Define and champion the product vision for NB Operations capabilities across ANB, Suitability, TeleApp, SCP2, and supporting platforms.
• Serve as the lead Product Owner for NB Operations modernization initiatives with accountability for outcomes.
• Lead development and execution of the NB Operations roadmap aligned to operational needs and transformation goals.
• Prioritize functionality, regulatory requirements, and enhancements based on value, risk, and capacity.
• Act as a NB Operations subject matter expert guiding design and functional decisions.

Lead and Develop a Product Team

• Lead, coach, and develop a team of Product Owners supporting NB Operations capabilities.
• Set clear expectations for ownership, accountability, and results.
• Guide translation of business needs into scalable product solutions and backlogs.
• Foster strong partnership across business and technology teams.

Drive Cross-Functional Leadership, Influence & Alignment

• Collaborate with stakeholders across NB Operations, Underwriting, Field Service, Technology, and Agency.
• Influence decision-making by framing trade-offs and recommending solutions.
• Align modernization priorities, sequencing, and integration opportunities.
• Represent NB Ops in governance discussions and escalate risks proactively.

Lead End-to-End Delivery with Accountability

• Partner with teams to define epics, user stories, and acceptance criteria.
• Ensure high-quality delivery across testing, operational readiness, and release.
• Partner with support teams to resolve production issues impacting workflows.

Champion Change Management & Adoption

• Partner with change management across NB Operations, Field Service, Agency and Underwriting.
• Partner with training and communications teams for rollout readiness.
• Support pilots and phased implementations.
• Communicate a clear modernization narrative to stakeholders.

What You’ll Bring:

• Demonstrated success leading product strategy, prioritization, and delivery in complex, cross-functional environments.
• Experience managing and developing Product Owners or similar roles.
• Experience in financial services, insurance, underwriting, or other regulated environments preferred.
• Experience working in agile environments and partnering closely with technology teams.
• Strong background leading initiatives with multiple stakeholders, dependencies, and competing priorities.

#LI - EM1

#LI - REMOTE

Pay Transparency

Salary Range: $125,000 - $175,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93705