Correspondence Analyst

 Job Requisition ID: 91835 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The Correspondence Analyst is a pivotal role that creates consistent and compelling user experiences across all communication channels, including email, SMS, and print. This role’s assigned value stream will have a specific focus on business activities relating to customer and client correspondence. This role is responsible for prioritizing, organizing, and delivering outcomes in partnership with stakeholders such as Service, Claims, Distribution, Strategy, Solutions & Marketing, IT, Legal and Vendors.  


What You’ll Do:

Requirements Gathering

• Collaborate with cross-functional teams to gather correspondence requirements that meets regulatory standards, are accurate, and are clear and simple to understand.  
• Coordinate with Product Owners and IT teams to translate complex requirements that meets the needs of our stakeholders within our IT systems.  
• Design and develop solutions using document automation platforms such as SmartCOMM.  

Portfolio Initiatives  

• Gather and organize business needs for key portfolio initiatives, detailing the required experience and skills for managing customer and client communications. Incorporate operational insights to ensure alignment with business goals and stakeholder feedback.
• Coordinate the acceptance of portfolio initiatives, ensuring all correspondence requirements are met and clearly defining the "definition of done" for successful project completion.

Continuous Improvement

• Understand the voice of the market and stakeholders to create effective communication strategies and set priorities.
• Identify and implement process improvements across correspondence channels and Group Benefit products.
• Train and support teams on correspondence tools and best practices.
• Track and analyze portfolio initiatives' performance using metrics and feedback for continuous improvement.

What You'll Bring:

• Bachelor’s degree in business, health management, or a related field, with at least 5 years in insurance.
• 2+ years of experience with document management systems and forms automation tools like SmartCOMM.
• Proven experience as an Experience Owner (or Product Owner) in Agile projects, building new tools and capabilities.
• Preferred knowledge of Group Benefits (Leave Management, Disability, Life, and Supplemental Health).
• Strong understanding of document management principles, best practices, and industry standards.
• Skills and Competencies
• High level of business acumen, problem-solving, project management, and creative resourcefulness.
• Ability to develop strong relationships across all levels of the organization and with external partners.
• Strong team player with the ability to work effectively with diverse teams and stakeholders.
• Enjoys working hard and looks for challenges; able to act and react as necessary, even with limited information.
• Ability to make informed decisions through analysis, wisdom, experience, and judgment.
• Meticulous attention to detail to ensure accuracy and consistency in all communications.
• Open-minded and creative, seeking 'out of the box' solutions.
• Agile mindset with the ability to adapt quickly and take the next best action.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary range: $75,300-$120,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 91835 

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