Dedicated National Account Leave Specialist


Date: Oct 6, 2021

Location: Remote, CA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Dedicated National Account Leave Specialist – New York Life Group Benefit Solutions

The Dedicated National Account Leave Specialist will have responsibility to support Leave and Disability needs in the US, coordinate with internal partners in Human Resources and Operations, and work closely with New York Life Group Benefits Solutions (NYL GBS) on behalf of a large National Account client of GBS’s. Through partnership and active engagement with the National Account Executive (NAE), the Dedicated National Account Leave Specialist will participate in development and execution of broad service strategies in support of assigned client’s benefit programs and administration in connection with NYL GBS products and services. The Dedicated National Account Leave Specialist effectively manages business relationships and collaborates and communicates across all product/operational lines as necessary to ensure that systems and processes are in place to meet client/customer needs and drive efficiency.


Role Components (Responsibilities)

  • Support the day-to-day administration of NYL disability and leave programs in connection with internal leave administration including:
    • Serving as employee resource for education on leave/disability;
    • Assisting employee’s with filing, tracking and completing disability leave through providing information, access to tools, and coordination with client HR, benefits staff, employee relations, and employee managers as needed;
    • Providing strong customer service for colleagues with respect to complex leave issues;
    • Monitoring return to work activities and confirmation to facilitate client HRIS system updates;
    • Staying educated and up to date with state leave developments, including implications for current client programs.
  • Educate and train employees of the National Account client on NYL benefits, services and tools.
  • Coordinate the integration, administration, reconciliations, and reporting between NYL and internal HR Operations and Payroll systems.
  • Coordinate with partners across NYL GBS and the National Account client to ensure service issues are managed proactively and in a timely manner.
  • Effectively collaborate with NAE and engage internal NYL service and matrix partners as needed.
  • Effectively engage with a variety of audiences at all levels of the assigned client.
  • Utilize leave and operations knowledge to help identify areas of improvement.



  • College Degree preferred.
  • 3+ years of related work experience.
  • Proficient knowledge of leave and disability programs either in a large, multi-state organization or supporting one, to include industry, product and administrative operations knowledge.
  • Experience with HR and payroll systems, such as Workday, and how leave and disability programs integrate with them on a day-to-day basis.
  • Excellent listening, negotiation, and communication skills.
  • Customer focus; ability to meet customer expectations and act with a sense of urgency.
  • Demonstrated ability to translate complex issues, products and/or solutions into a concise and effective plan.
  • Demonstrated ability to thrive in highly matrixed roles and foster strong working relationships with customers, clients, and matrix team partners.
  • Excellent verbal and written communication skills.
  • Can work independently.
  • Demonstrated examples of critical thinking and execution.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84861




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