FACT Sr. Representative

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:
This role is focused on completing various high-volume financial transactions with accuracy and timeliness. This role is ideal for individuals who are detail-oriented, process-driven, focused on quality, and eager to develop experience in a structured, service-oriented environment.

What You'll Do:
• Receivables Management

o Posting of overpayment collections
o Application of overpayments
o Validation of overpayments
o Offset vendor remittance reporting
o Routinely monitoring ongoing repayment activity

• Communications

o Claimant communication (generally via letters and phone calls) to research refunds, provide status, etc.
o System coding and drafting claimant letters for the application of estimated offsets.
o Internal/External partner communication, verbal and written, with high degree of professionalism and accuracy required.

• Administrative Reporting

o Weekly creation and distribution of reports from various sources to internal and external resources and partners

• • • • • Lexis/Nexis
        • Tableau
        • Vendor
        • Subrogation opportunities
        • SSDI Estimates

• Other duties as assigned

What You'll Bring:
- 2+ years of experience in insurance or related industry.
- Strong attention to detail and task quality.
- Ability to effectively and professionally communicate with customers to timely resolve questions.
- Ability to follow instructions and adapt and apply theory to new or variable situations as needed.
- Recognizes and solves typical problems; evaluates and selects solutions from established options.
- Knowledge of Microsoft Office tools.
- Familiarity with AI tools.
- Focus on continuous improvement.
- Strong organizational skills.
- Strong time management skills.
- Ability to manage sensitive or confidential information with professionalism and discretion.
- Quick learner in structured environment.

Preferred Skills:
- Associates degree or insurance industry designation (Associate, Customer Service (ACS), Fellow, Life Management Institute (FLMI), etc.).
- Experience with disability products.
- Experience with Admin Suite.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

#LI-ML1

#LI-REMOTE

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Pay Transparency

Salary range: $45,000-$64,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 92783 

#GBS