Informatics Sr. Associate


Date: Nov 24, 2021

Location: Remote, any state, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




The Client Informatics organization is committed to providing employer clients with reporting, analytics, and consultation that is relevant and actionable.  A key enabler of this mission is the Client Consulting and Analytics team.  This client-facing team provides expert consultation to New York Life GBS’s largest clients.  This is accomplished through best-in-class reporting and analytics that demonstrate the value of GBS products and services to facilitate strategic decision-making.

As an Informatics Consultant (IC), you will be responsible for providing analytical support to GBS’s largest clients. The Informatics Consultant plays an integral role in the client relationship with GBS by partnering with Account Management to provide client reporting, analytics, and the development of the consultative message.  In addition to directly supporting the account management process, this role is instrumental in the design and development of new reporting content and the consultative approach. 


Core Responsibilities

Provide consultative support for assigned book of business:

• Develop Consultative Analytic Reports for GBS National Account clients, with a primary focus on disability.

• Use claim data analysis methodology which leads to the identification of actionable trends for clients 

• Use key standard and customized recommendations on increasing productivity and decreasing incidence, absenteeism and cost on an individual client and standard process basis. These recommendations should be aligned with key products and services being targeted in GBS’s value proposition across all lines of business

• Troubleshoot any issues or problems with the data

• Develop and cultivate a partnership with Account Management, Underwriting, Operations and Cigna Healthcare business partners, centered on individual clients and strategically advising clients on elements that will allow them to reduce health, absence and productivity risk

• Lead the presentation of data and recommendations for clients requesting Tier 1 services

• Work with Account Management to prioritize and schedule client reports and meetings in concert with overall guidelines for capacity and timing

• Provide Disability and Healthcare Connect (DHCC) and FML reporting within current designed process and capabilities


Lead the development of new reporting capabilities:

• Work in concert with other stakeholders (including Account Management, Underwriting, Product, and Claims) to develop reporting concepts that effectively identify key trends and opportunities, and are well received by clients. 

• Identify key strengths and weaknesses in the current reporting model based on client, broker, underwriting, and account management interaction across the GBS book of business

• Create reporting capabilities and concepts that demonstrate GBS’s value proposition, and that enable GBS to achieve a market-leading position in wellness, absence management and productivity

• Partner with other key stakeholders to identify marketplace trends and update reporting strategy


Partner with key stakeholders:

• Provide high level data to identify candidates for Case Studies and/or to examine client performance at a summary level

• Ensure support of key Analytics/Research Projects led by GBS informatics - by consultative reporting team

• Support the development of more effective reporting and diagnostics for integrated reporting

• Support operational improvement initiatives based on trends identified through data analysis

• Provide training and expert advice to key business partners – sharing tools and techniques related to consultative analysis



 Customer Focus:
• Demonstrate passion for and dedication to anticipating and meeting the expectations and requirements of customers
• Lead client discussions and effectively represent subject expertise

• Manage the synthesis of large data-sets into meaningful information used to drive action
• Determine opportunities and identify solutions to improve capabilities

• Communicate analytical findings/gaps/solutions to senior management at client organizations
• Prepare account team for client interactions by ensuring a clear understanding of informatics capabilities

• Mastered knowledge of Analytics and BI Tools (COGNOS, Tableau, Access, Excel, PowerPoint) 
• Understand detailed technical processes and create project specifications to support ongoing improvement of GBS’s reporting and analytics capabilities

Ability to Collaborate:  
• Demonstrated ability creating professional relationships 
• Effectively partner with and influence a cross-functional team

Organization Influencing:  
• Educate account teams and sales leadership so that they better understand performance metrics and manage client needs/demands. 
• Influence business partners in a way that drives earnings and membership growth


5+ years of disability and/or healthcare experience with demonstrated business results in an analytics and consulting capacity strongly preferred
Extensive knowledge of Group Disability products
Bachelor’s Degree highly desired; advanced degree or designation preferred
Demonstrated experience in driving business results by providing analytical support that strengthens management’s ability to make good business decisions.
Understanding of clinical program valuation techniques
Strong project management skills
Prior direct customer experience in evaluating disability results is preferred

Willingness to travel up to 25% (when restrictions lifted)


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84944




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