Knowledge Management Specialist - Technology Support

 Job Requisition ID: 91222 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Our ideal candidate is an experienced Knowledge Management (KM) professional with strong leadership and interpersonal communications skills, who brings innovative and effective best practices to the knowledge management function at GBS. We are seeking a highly skilled individual with experience and passion for implementing knowledge base technology to support large transformation initiatives. This role will own the validation and implementation of GBS KM business requirements, domain and role administration, issue and opportunity escalation, user learning, and effective collaboration in leveraging advanced technologies (AI, machine learning) to enhance knowledge base / search performance and deliver business results.
 

What You’ll Do:

The Knowledge Management Specialist – Technology Support will execute responsibilities in the focus areas of user experience; technology implementation, adoption, and utilization; permissions security and governance; business continuity; and continuous improvement.

Specifically:

• Collaborate with GBS sub-departments to understand and manage KM business requirements
• Align knowledge base initiatives with business needs, technology strategies, and transformation goals
• Lead design and implementation of knowledge base systems
• Provide in-depth expertise in GBS knowledge base technologies and capabilities
• Stay updated on industry trends and emerging technologies to continuously improve knowledge management systems
• Partner with Learning Experience to develop and manage learning plans related to knowledge base systems
• Ensure that all stakeholders are adequately trained on knowledge management tools and processes
• Help develop and lead a knowledge base-centered Community of Practice (CoP)
• Facilitate knowledge sharing best practices across the organization
• Lead communications related to technological changes in knowledge management systems.
• Keep all stakeholders informed about updates, upgrades, and potential impacts on their work.
• Ensure continuity and smooth operations of knowledge management systems
• Serve as the lead knowledge base administrator and GBS domain owner
• Optimize search functionalities within the knowledge base to ensure users can easily find relevant information
• Provide ongoing support and troubleshooting for search and authoring-related issues
• Act as the primary point of contact for questions and issue escalation related to knowledge base processes and controls, including permissions and knowledge access, knowledge creation and publication, feedback loops, reporting and content management
• Submit and manage technical change requests to improve knowledge base systems
• Own the end-to-end process of tech change implementation and validation
• Identify opportunities for improvements and innovations in knowledge management practices
• Lead initiatives to implement new features, functionalities, and processes that enhance the overall KM framework

What you'll bring:

• Bachelor’s degree in information technology, knowledge management, or related field
• 5+ years of organizational knowledge and knowledge systems management
• Recognized professional KM certification

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is 2 weeks from the Posting Date listed above.

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#LI-REMOTE

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Pay Transparency

Salary range: $77,500-$105,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 91222