NYL Group Benefit Solutions - Client Implementation and Service Manager


Date: Jan 11, 2023

Location: Remote, any state, US

Company: New York Life Insurance Co

Location Designation: Remote 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





The Client Implementation and Service Manager is responsible for managing a team of 10-15 direct reports in 2 distinct functions:  Implementation and Client Service for Life, Accident, and Disability products, in an assigned market(s).  The role supports both the under 500 clients and over 500 clients segments in that market.


This role will be responsible for supporting the Implementation Managers in setting up new business policies; and supporting inforce policies managed by the Account Managers by building strong relationships, managing service issues by owning the end to end service delivery, as well as managing complex changes to existing policies. The Manager ensures that organizational goals are being met and that their staff is delivering service at the highest level and running at peak efficiency.



  • Provides client and broker support in the areas of new business implementation, and on-going service.
  • Serves as a functional leader providing guidance and expertise to direct reports.
  • Drive adherence to our Service Philosophy within the team and in all interactions with business partners throughout the operation.
  • Build and support a high performance culture within the team, focusing on employee training and development, regular and open communication, individual accountability and recognition.
  • Support persistency and profitability of the book of business.
  • Manage to budget, including adherence to an appropriate staffing model.
  • Develop and maintain effective business partnerships to ensure service issues are managed accordingly. 
  • Ensure internal process/procedures are client focused and efficient.
  • Maximize operational effectiveness by driving consistency in process and procedures
  • Work closely with business partners to drive continuous process improvement.
  • Participate in projects and initiatives in support of service and operational excellence and providing consistent, positive client experiences



  • Undergraduate degree required
  • 5+ years of steadily increasing responsibility in leadership positions
  • Proven ability and record in recruiting and developing talent, team building, planning, change management and profitability growth
  • Excellent communication and interpersonal skills
  • Strong negotiation and influencing skills
  • Proven record of exceeding sales and service objectives
  • Proven record of driving operational excellence within an organization, including workflow, staffing, and process improvements.
  • Experience developing client and producer relationships, preferably within the insurance industry
  • Industry experience that allows for broad perspective of customers needs and marketplace challenges.





Salary range: $82,500-$122,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88460






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