Date: Jun 20, 2022

Location: Remote, any state, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


Position Summary:

The Change Management Associate is responsible for full end-to-end management and tracking of readiness preparations for large Lines of Businesses, projects, initiatives and complex or risk-related changes. Plays a critical role in ensuring that the organization is prepared for operational, regulatory, policy, procedural and process changes that have multiple workstreams and impacts to Service. Focus on the people side of change, including changes to business processes, procedures, systems, technology, job roles and organization structure. The change manager will support project teams in integrating change management activities into their project plans. Will participate, manage and/or facilitate working discussions with the business leads(s), Project Managers, subject matter experts, and assigned horizontal support team members to develop and stay on track with change deliverable timelines.  Will be a trusted advisor and make decisions related to the management of the Lines of Businesses they support, any customization of needs and influencing decisions with the content and timing of outputs.                                                                                                                                                                                                        


  • Managing and facilitating process and procedural changes in the Service organization
  • Will interact with all levels in the organization helping them fulfill the role of change sponsor as well as help their direct reports through transitions
  • Apply a structured methodology and change management process and tools to create a strategy to support the implementation and adoption of the changes required by a project or initiative and integrate Change Management activities into project plans – establish Change Management’s role in projects for all project and initiatives
  • Support communication efforts - Support the design, development, delivery, and management of communications and create communication plans for larger initiatives and projects
  • Identify, analyze, and prepare risk mitigation tactics as well as anticipated resistance
  • Support training efforts – Collaborate and support delivery of training programs
  • Complete change management assessments – as needed – access change readiness and identify key stakeholders



  • Bachelors degree preferred; High School Diploma or GED required
  • 3+ years' experience in Change Management
  • 2+ years' experience in Project Management workstream lead role
  • Working autonomously with the ability to make sound decisions, problem solve, identify risk, root cause and process improvement opportunities
  • Well versed with Microsoft Office Suite:  Word, Excel, and PowerPoint; ability to adapt to new technologies
  • Exceptional communication skills, both written and verbal and the ability to clearly articulate messages to a variety of audiences
  • Experience and knowledge of change management principles, methodologies, and tools
  • Must be a team player and able to work collaboratively with and through others while influencing to move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Able to work effectively with all levels in an organization
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Change management certification or designation desired
  • Prosci and/or other Industry Standard Change Management Certification Preferred


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Requisition ID: 86185



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