Senior Associate, Digital Solutions Analyst

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

What You’ll Do:
• Listen to and learn from clients and brokers to understand how multiple client personas interact with leave and benefits data, including the decisions they are trying to make and the risks they are managing.
• Translate client insights into experience-led requirements, ensuring reporting and analytics solutions are intuitive, role-appropriate, and actionable.
• Partner closely with IT Product Owners and Agile delivery teams to shape, refine, and deliver digital solutions that balance client experience, technical feasibility, and data integrity.
• Consolidate and prioritize business and client requirements related to digital reporting and insights across platforms and channels.
• Champion alignment and consistency of data definitions, metrics, and narratives across all client-facing reporting experiences.
• Embed an understanding of complex leave interactions, regulatory considerations, and operational workflows into solution design and acceptance criteria.
• Drive prioritization decisions by balancing client value, market differentiation, operational readiness, and technical complexity.
• Centralize feedback from clients, Distribution, Client Experience, Operations, Product, and IT to inform roadmap decisions and backlog prioritization.
• Define and coordinate acceptance criteria and “definition of done,” ensuring solutions meet intended client and business outcomes.
• Identify gaps, risks, and opportunities within the client reporting ecosystem and proactively recommend enhancements or innovations.

What You’ll Bring:
• Bachelor’s degree in business, analytics, information systems, or a related field; and/or equivalent experience.

• 8+ years of experience in group benefits, insurance, financial services, or a similarly complex, regulated industry.
• Strong experience working at the intersection of digital platforms, data, and client experience.
• Demonstrated understanding of leave, disability, or benefits data, including the complexity of interactions, timelines, and compliance requirements.
• Proven ability to collaborate effectively with IT Product Owners and technical teams in Agile environments.
• Experience acting as a Business Analyst, Product Owner, or similar role delivering data-driven digital capabilities.
• Ability to independently identify problems, synthesize insights, and drive solutions forward in ambiguous environments.
• Strong knowledge of Group Benefits (Leave Management, Disability, Life, Supplemental Health) preferred.

Required Competencies
• Client empathy and insight: Deep listener who seeks to understand how different client roles use data and why it matters to them.
• Strategic and innovative thinking: Ability to connect client insights to market-differentiating digital and data solutions.
• Results-oriented execution: Proven ability to deliver outcomes through sound judgment, prioritization, and follow-through.
• Relationship building and influence: Enterprise thinker with the ability to influence across Product, IT, Data, Operations, and Distribution.
• Communication: Clear, compelling communicator who can align diverse stakeholders around shared goals and complex topics.
• Action-oriented: Comfortable navigating complexity, making decisions with incomplete information, and maintaining momentum.

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Pay Transparency

Salary range: $97,500 - $125,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 93160 

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