Senior Associate - Endpoint Patching SRE

Location Designation: Hybrid - 3 days per quarter 

Role Summary

Own endpoint patch execution reliability, deployment waves, endpoint compliance, rollback controls, and evidence capture for workstations and user devices.

This role ensures endpoint patches are deployed through controlled rings, validated for user impact, monitored for failures, and closed with evidence while supporting accelerated remediation for Critical VITs, High priority patches, and zero-day events.

What You'll Do

Endpoint Patch Execution & Reliability

· Execute endpoint patching through approved endpoint management and orchestration platforms.

· Manage pilot rings, broad deployment waves, rollback groups, exception handling, and endpoint maintenance schedules.

· Monitor patch success, failed installs, reboot compliance, endpoint health, and user-impacting defects.

· Support 24-hour Critical VIT, 3-day High, and 6-day priority patching cycles for endpoint vulnerabilities.

Health Validation & Issue Handling

· Validate VPN, EDR, authentication, security agents, productivity tools, and endpoint performance after patching.

· Coordinate rollback, pause, retry, workaround, or escalation decisions when endpoint instability occurs.

· Partner with Service Desk, Endpoint Engineering, Security, and application teams to resolve user-impacting incidents.

· Document known issues, failed device follow-up, compensating controls, and closure evidence.

Automation & Compliance Reporting

· Improve endpoint patch automation, deployment reporting, reboot compliance, health checks, and evidence capture.

· Create dashboards for endpoint compliance, failed devices, overdue patches, exceptions, and closure readiness.

· Partner with Patch & Vulnerability Ops to ensure endpoint vulnerability records remain open until validated or exceptioned.

Authority and Scope

· Pause or slow endpoint deployment waves when impact thresholds are breached.

· Recommend rollback, workaround, retry, or escalation paths for endpoint patch issues.

· Require failed-device follow-up and evidence before endpoint remediation records are closed.

Success Measures & Key Outcomes (First 6-12 Months)

· Endpoint patch compliance improves across in-scope device populations.

· Failed installs, reboot exceptions, and repeat endpoint issues are reduced.

· Endpoint patch rollouts complete within defined severity lanes.

· User-impacting incidents are quickly contained and documented.

· Closure evidence is consistently captured for endpoint remediation.

What You'll Bring:

· 5+ years in endpoint engineering, endpoint operations, SRE, or enterprise patching.

· Experience with Tanium, Microsoft Intune, SCCM/MECM, endpoint security agents, endpoint compliance reporting, or similar platforms.

· Strong understanding of endpoint operating systems, reboot compliance, EDR, VPN, authentication, and productivity-tool impacts.

· Strong troubleshooting, incident triage, and cross-team coordination skills.

Nice to Have

· Experience supporting regulated enterprise endpoint environments.

· Experience with automation, PowerShell, scripting, dashboarding, or ITSM integrations.

· ITIL, Microsoft endpoint, security, or SRE certifications.

Working Model

Hybrid operations role with occasional off-hours support during major endpoint patch deployments, zero-day events, Critical VIT response, or widespread endpoint-impacting incidents.

Pay Transparency

Salary Range: $111,500-$159,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94270