Senior Associate - Operating Effectiveness - Project Manager


Date: Oct 7, 2021

Location: Remote, any state, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.






The Operational Readiness Advisor (Senior Associate) will play an integral role, working with key stakeholders across multiple areas and value streams, to (1) be the primary point of contact for all the operational assessments associated with Group Insurance Projects, (2) will be able to determine and understand the impacts of people, process, and technology across all impacted matrix partners for each project/program (3) ensure impacted matrix partners are ready for the work to be implemented.


The Operational Readiness Advisor (Senior Associate) also understands and evaluates operational issues, in conjunction with IT, performs root cause analysis, and develops solution oriented recommendations.  Solution options are based on findings that align with business specific requirements, business priority and overall program capabilities to support the Business Operations and IT Delivery teams.  The Operational Readiness Advisor will be the primary point of contact for all the operations assessments associated with the project/program’s needs and will coordinate with all stakeholders. The Readiness Advisor (Senior Associate) is responsible in helping identify risks related to new solution design and ensures all aspects of the operations are considered within the solution design.




  • Conduct technical and business impact assessments to determine solutions for Group Benefit Solutions operation needs.
  • Participate in Group projects, building and maintaining strategic capabilities for all work.
  • Determine and understand the effects of key factors related to people, process, and technology performance.
  • Coordinate and engages with SMEs &/or other team members to analyze data, assess/build process, implement change and optimize performance.
  • Interfaces with enabling functions including consulting on requirements gathering, consulting on business process engineering, consulting on IT delivery, consulting quality assurance metrics, operational readiness, etc.
  • Ensures customer and stakeholder expectations are met.
  • Provide direct input into the business decisions that support the achievement of key goals, planning and execution of various business actions, and delivery of business value.
  • Ability to identify and clarify issues or risks related to business rule deployment or up/downstream impacts, and escalate when necessary.
  • Supports complex decision criteria, options analysis and data implementation plans.
  • Continually expands knowledge of the systems and business uses in order to deliver innovative solutions to better service our customers.
  • Proven ability to foster collaboration, value others perspectives, and gain support and buy-in for organizational proposals.
  • Play stretch role in assisting team members where required; possibly communication, project planning, leading large scale team meetings, presenting out status updates, and any other work that the team might need assistance with.




  • Bachelors degree required, Graduate degree a plus
  • Prosci ® Change Management Certification valued, not required
  • CAPM/PMP certification valued, not required
  • 6-8 years of relevant Group Insurance business experience or product knowledge
  • Project Management experience is required – 4+ Years
  • Communication Management experience required – 2+ Years
  • Change Management experience required – 4+ Years
  • Demonstrated competence in managing complex and highly matrixed initiatives
  • Demonstrated competencies in building effective teams and organizational agility
  • Proven communication, interpersonal and collaboration skills; this role requires that you lead weekly meetings with stakeholders to provide status updates on projects
  • Strong and demonstrated organizational skills; this role requires that you provide detailed plans of completed taks and milestones, as well as upcoming ones
  • Demonstrated ability to work under pressure and take initiative; this role requires that you be able to exercise judgement to make decisions with limited information 
  • Proficient in MS Project, Word, Excel, PowerPoint and Visio
  • Strong analytic and problem-solving skills
  • Strong knowledge of Group Benefit Solutions products, processes and procedures
  • Experience developing specified business project scope and plans through execution required
  • Experience partnering with business leads and subject matter experts to drive results required
  • Experience managing business and/or IT relationships in a matrixed environment required
  • Cross-functional project experience with an emphasis on business and IT integration preferred
  • Experience gathering, documenting and signing off on business requirements throughout the business value chain required
  • Experience with change management and business operational readiness project planning, projecting executing and project risk/mitigation tracking
  • Experience managing resources and processes for the business operational readiness phases (training, SOPs, production implementation) of a project preferred
  • Understanding of client and customer needs
  • Ability to work independently and within a team environment
  • Possesses excellent skills in analytical reasoning
  • Ability to identify and clarify issues and risks, escalating them as needed
  • Demonstrated leadership skills
  • Flexibility to change course based on business needs and priorities
  • Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
  • Ability to document business requirements and drive solutions
  • Strong consulting capability, including the ability to articulate the strategic intentions of a project
  • Results driven, quick leaner and ability to establish credibility with varied audiences



  • Manages Ambiguity
  • Courage
  • Directs Work
  • Resourcefulness
  • Communicates Effectively
  • Action Oriented



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84607




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