Senior Specialist - Enrollment/Billing Senior Representative


Date: Jan 6, 2021

Location: Bethlehem, PA, US

Company: New York Life Insurance Co

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


This Enrollment/Billing Senior Representative will be primarily responsible for addressing all internal and external business partner inquiries via email and phone regarding the Group Insurance billing administration process. The role requires a broad understanding of all functional areas with Revenue Management and committed to delivering a high quality level of customer service.




  • Provides daily internal and external customer service and inquiry resolution with key business partners
  • Acts as client's primary point of contact for billing/remittance related inquiries
  • Responsible for ensuring client is comfortable with the self-administered process and for calculation of premiums
  • Develops a broad understanding of all Revenue Management functions in order to address all client inquiries appropriately - this includes but not limited to premium validations, client onboarding, commissions and delinquency processes
  • Reviews, researches and supports the timely and accurate allocation and reconciliation of premium
  • Conducts premium reconciliation as required and resolves premium receipt discrepancies
  • Recognize and act on premium remittance inconsistencies to ensure that clients are in compliance to the billing administration process
  • Identifies and raises awareness of (and implements as applicable) process improvement initiatives
  • Interprets the billing administration and payment guidelines based on each types of policy and demonstrates proficiency in the understanding of policy difference of each as it relates to addressing client specific questions
  • Make recommendations for improvements and training based on trends
  • Conduct billing administration training calls
  • Review and educate clients on proper remittance support needed to accurately and timely process their payments
  • Navigates our associated banking platforms to research payments




  • College Degree in Business or Accounting and/or equivalent work experience
  • Strong verbal/written communication skills
  • Analytical and problem solving ability
  • Basic accounting skills
  • Strong organizational skills and attention to detail
  • Multi-task oriented
  • Good interpersonal skills with the ability to work in a team environment: customer focused
  • Ability to adapt to change
  • PC proficiency with strong knowledge of Windows based software, Outlook ,Word and Excel




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Job Requisition ID: 83065 

Nearest Major Market: Allentown

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