Network Service Delivery Manager


Date: Jun 19, 2022

Location: Remote, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This is a Fully REMOTE role

New York Life is seeking a Network Service Delivery Manager who will act as the primary liaison with our managed service partners to ensure the highest level of network availability and reliability.


The position is responsible for working with the architecture, engineering and project management teams as well as other service organizations and vendors (ATT/VERIZON/TCS) to manage the delivery, implementation, and management of network services for the NYL network. 


Primary Responsibilities

  • Responsible for the Management of Service Providers, for quality of Service, and for contractual and financial management of the respective Service areas being managed.
  • Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
  • Maintains high performing operational service support functions for support of operational “Run” activities for Infrastructure and Cloud Services.
  • Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Drives internal and third-party service review meetings covering performance, service improvements, quality and processes.
  • Makes recommendations for service improvement and ensures actions are followed through to completion in a timely manner.
  • Develops and provides regular and accurate management reporting on IT Service performance.



  • 5+ years of experience in Network Operations and Service Delivery in supporting enterprise networks and all related components, including switching and routing solutions
  • 3+ years of experience working with ServiceNow.


Required Skills

  • Knowledgeable in Cisco switching, routing, and wireless technologies
  • Strong ITIL experience (certification highly preferred)
  • Excellent client facing / customer interaction skills and experience
  • Strong documentation skills in service delivery processes/methodologies is needed to be successful
  • Excellent problem solving, communication, prioritization, and organizational skills
  • Able to execute with minimal direction
  • Highly collaborative, team-oriented individual
  • Ability to work with internal and external business partners



  • Bachelor’s Degree in IT Technology or equivalent experience preferred but not required


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86188




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