Sr Associate, Business Analyst


Date: Nov 25, 2022

Location: Remote, NY, US

Company: New York Life Insurance Co

Location Designation: Remote 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Position Summary

The Senior Associate Business Analyst (BA) is a member of the BA Team within the Strategic Solutions Group team. The BA Team focuses on delivering new operational capabilities that positively impact a consumer’s purchase experience of life insurance. The Business Analyst team forms a strong understanding of current processes and future business needs to inform the development and delivery of future-focused capabilities and systems. Business Analysts document current and proposed workflows, work to resolve any systems issues and shepherd requests for new enhancements to processes, technology and workflows from ideation to implementation.

The Business Analyst role collaborates with multiple teams within New Business and Underwriting and develops a wide range of subject matter expertise, problem-solving skills and thought leadership in responding to emerging business needs, regulatory changes, and industry trends. We are looking for outstanding individuals with excellent analytical and communication capabilities, creative problem-solving skills, project management discipline, and a passion for process improvement. A strong understanding of technology and scaled agile methodology is a plus.


Major Responsibilities

  • Documents current and future workflows and propose enhancements designed to improve the effectiveness and efficiency of all application and underwriting processes. Much of this work will be directly aligned with Strategic Capabilities strategic priority of Innovative Underwriting with a specific focus on driving improvements across the customer/agent experience, underwriting productivity and user experience, and mortality results.
  • Leverage extensive life new business and underwriting knowledge to develop workflows that are comprehensive, concise, and accurate for new and complex processes that meet regulatory requirements and reflect any technology enhancements
  • Assist with the iterative development of business requirements by collaborating with technical business analysts throughout a project's lifecycle
  • Collaborate with user acceptance testing team to establish acceptance criteria on new technology capabilities to ensure it meets business customer's expectations
  • Facilitate the development and distribution of workflow process changes to all stakeholders and business groups
  • Participate on working teams assigned to assess and improve workflow processes
  • Evaluate business workflows to determine sustainability and identify enhancements that align with technology enhancements, best practices, and with department/business strategy
  • Develop metrics to assist management with assessment of performance for individuals, systems and processes that support the business' strategic initiatives
  • Analyze data and develop recommendations that enable the division to underwrite cases more efficiently and improve other new business processes
  • Provide operational support to all New Business teams
  • Assist underwriting teams with systems issues and requested enhancements



  • Bachelor’s Degree required
  • 3-5 years of experience
  • Preferred experience with Agile practices and methodologies
  • Excellent understanding of development concepts and SDLC methodologies
  • Minimum 1-2 years of life insurance and/or underwriting experience
  • Content and practical experience in own discipline and may have basic knowledge of related disciplines
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Visio)



Salary range: $95,000-$145,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87724




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