SENIOR ASSOCIATE, Field Operations and Supervision


Date: Sep 23, 2022

Location: Saddlebrook, NJ, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


Role Overview

• Assist with the supervision of branch office agents, Registered Representatives and managers

• Review RR incoming correspondence and funds received logs

• Review RR outgoing correspondence

• Conduct agent/RR and manager training with regard to Company, state and FINRA rules and procedures

• Assist in identifying and resolving red-flag items generated locally or through the Home Office

• Ensure that customer complaints are logged and submitted timely to the proper department for resolution

• Assist in conducting annual Supervisory Interviews/Inspections for agents/RRs and timely resolve any regulatory deficiencies identified

• Assist with the resolution of agent/RR client conflicts

• Assist with seminar supervision to ensure that agents/RRs follow proper rules and procedures

• Ensure that agents/RRs and managers complete annual regulatory requirements, including Firm Element training, AML training and other Company computer-based training requirements



• Bachelor’s Degree

• Minimum 2 years of industry experience

• Series 7 and 24 licenses REQUIRED

• Series 51 or 53 license required (or obtain within 12 months)

• Series 65 or 66 license required (or obtain within 12 months)

• Excellent communications skills (written and verbal)

• Strong analytical skills

• Willing to travel locally and nationally (up to 20% of the time)

• Must be a self-starter, results-oriented, team player, and be able to prioritize responsibilities




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87326




Nearest Major Market: New Jersey

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