Senior Associate, Field Operations & Supervision


Date: Jan 11, 2021

Location: Scottsdale, AZ, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.


Role Overview

  • Ownership and management of overall written supervisory procedures 
  • Management, Development, and Organization of key components in a Training Curriculum for Agency Standards Managers
  • Leadership of the annual creation of Agent and Management Firm Element, in conjunction with Agency Training and Corporate Compliance
  • Management of the follow-up on FE and AML training, as well as the state-required agent cybersecurity requirements
  • Support and contribute when necessary in the Category 3 Agent Candidate review process and to the Electronic Communications Monitoring and Social Network Review processes
  • Assist with projects as needed



  • Bachelor’s Degree
  • Minimum of 5-7 years of relevant experience
  • Working knowledge of PowerPoint
  • FINRA Series 7 & 24 required
  • Understanding of a wide range of rules and regulations in both the insurance and securities industries
  • Working knowledge of the Agency Field structure and organization, including familiarity with the supervisory infrastructure
  • Strong written and verbal communication skills
  • Able to effectively interact with individuals across multiple levels and departments in the organization, including ASMs, ZASOs, CCD personnel, attorneys, and others
  • Strong time management and task prioritization skills
  • Ability to work in a team environment
  • Comfortable owning decision-making responsibilities





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Job Requisition ID: 83102 

Nearest Major Market: Phoenix

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