Operations & Customer Service Manager, Service Leader 83732


Date: Sep 3, 2021

Location: Southfield, MI, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



Manager, Service Leader


The Role:

This fast-paced role includes leading a customer-focused service team to provide support to our external and internal customers:  Agents, Agency Management, and Policyholders. Your team’s primary functions are to provide a seamless onboarding experience for agent candidates, ensuring they are contracted timely & overseeing applications through the new business process. You and your team will be responsible for on-site operations and service. You will be responsible for training and developing others, conducting team member check-ins, and leading and contributing to planning sessions. You will also be responsible for following company guidelines and established regulatory procedures (FINRA, SEC, state DOI, etc.). 

Who You Are:

  • You like to be of service to others and have a passion for supporting your customer
  • You have a passion for coaching, empowering, developing, and inspiring others
  • You are patient, humble, and presume positive intent
  • You are a change leader, known for driving innovation and excellent at acting with agility
  • You are naturally curious and a quick study
  • You are an excellent presenter with strong written and verbal communication skills and you possess the ability to communicate with all levels of internal and external stakeholders

What You’ll Need:

  • Bachelor’s degree required
  • Demonstrated leadership ability with at least two years of supervisory experience
  • Series 99 FINRA registration required within first six months or candidates currently holding Series 6 or 7 licenses would satisfy this requirement.

What Really Excites Us:

  • Previous customer service or hospitality experience
  • Career-minded individual
  • Business acumen
  • Ability to make sound decisions with agile problem-solving skills



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.J

Job Requisition ID: 83732



Nearest Major Market: Detroit

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