Manager, Service Leader 83732


Date: Jun 8, 2021

Location: Southfield, MI, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



Manager, Service Leader 

Who We’re Looking For: 

If you are someone who thrives working in a fast-paced environment, builds relationships with stakeholders and has a passion for developing and inspiring others, drives innovation and enjoys being of service, this role is for you. 


What You’ll Be Doing:

The Service Leader oversees the service operation at our local sales office. 

Exemplifying service to provide support to our internal and external customers 

Leading your team that provides a seamless onboarding experience for agent candidates 

Running team member check-ins and planning sessions 

Conducting training sessions for your team and agents 

Overseeing cases through the new business and accounting process 

Managing on-site operations 

Following company guidelines and established regulatory procedures (FINRA, SEC, state DOI, etc.) 


What You’ll Need: 

Bachelor’s degree required  

Demonstrated leadership ability with at least two years of supervisory experience 

Series 99 FINRA registration required within first six months 


What Really Excites Us

Previous customer service or hospitality experience 

Career-minded individual 

Business acumen  

Ability to make sound decisions with agile problem-solving skills 



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 83732



Nearest Major Market: Detroit

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