Business Analyst - Technical Writer


Date: Sep 9, 2021

Location: St. Charles, IL, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




The Business Analyst – Technical Writer role requires skills in communications, technical writing, understanding of business requirements, and the willingness to learn the annuity business.  The ideal candidate will have a Communications degree or equivalent work experience in documenting large business processing systems.


Key Responsibilities

  • Interact with the Development, Business Analyst, and Quality Assurance teams to understand the business processes, functions, and capabilities being requested of the Annuity administration system.
  • Translate business and technical requirement documentation into easily understood descriptions of system functionality for use by the business service teams and management.
  • Verify that the delivered system changes match the business requirements.
  • Identify, document, and communicate any system issues encountered.
  • Create and maintain the online help for the in-house Annuity administration system.  This encompasses general descriptions, procedures, screen level and field level help, including the creation and management of corresponding html help files.
  • Write clear, concise, and unambiguous descriptions.


Previous Experience

  • Bachelor’s degree in Communications, or 2+ years of comparable work experience.
  • Previous insurance industry and/or annuities experience is a plus.


Required Skills

  • Strong written and oral communication skills and the ability to work across multiple teams and levels within the organization.
  • Ability to understand complex concepts and distill into easily understood descriptions.
  • Strong organization skills to coordinate documentation from multiple sources.
  • Proficient in Microsoft Word, PowerPoint, and Excel.
  • Familiarity with Adobe RoboHelp, or other software tools, for maintaining help files.
  • Familiarity with file management systems for maintaining source, output, and supporting files.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 83749




Job Segment: Business Analyst, Technical Writer, Social Media, Developer, QA, Finance, Technology, Marketing, Quality