Application Admin


Date: Mar 9, 2023

Location: Tampa, FL, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Job Function:


An App Admin is part of an the Solution support team matrixed to Cloud Services and third party software as a service to perform a specialized function that focuses on the reliability, performance, maintainability and optimization of business applications hosted on a 3rd party vendor cloud platform.  To be effective in the position, an App Admin must have strong  experience supporting business critical SaaS applications hosted in the cloud. 


Key Duties and Responsibilities:


  • Collaborate with Cloud Services and Application teams to deliver projects
  • Provide developers build assistance for applications where needed
  • Responsible for building the automation for any account customizations required by the application (ie: custom roles, policies, security groups, etc)
  • Provide L2 Operational Support, including off-hours incident response (this will be the development teams first point of contact for production support. 
  • The App Admin will be responsible for escalating to Cloud Support should they determine the issue to be IaaS platform related)
  • Automate manual processes
  • Responsible for root cause write up.
  • Analyze incoming incidents/alerts and presenting opportunities for appropriate/proper prioritization of incident/alerts
  • Follow the enterprise change management process to deploy fully tested and documented solutions/applications to a production environment.  Assist in runbook review
  • Ability to multi-task and manage tasks with varying priorities
  • Self-motivated, innovative, and able to work across diverse technical and non-technical teams 

Required Qualifications:


  • Strong cloud provider experience with SaaS implementations (AWS SysOps or DevOps certification a plus)
  • Strong systems, network, and admin knowledge
  • Experience troubleshooting application issues in an SaaS environment
  • Working knowledge of DevOps and delivery tools (GitHub)
  • Practical experience with modern scripting languages (Python, .Net, C#, Java)


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.






Salary range: $87,500-$132,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88638




Nearest Major Market: Tampa

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