Bilingual Life Solutions Customer Service Representative


Date: Mar 6, 2023

Location: Dallas, TX, US

Company: New York Life Insurance Co

Location Designation: Remote 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position requires you to be bilingual in Mandarin, Cantonese or Spanish.


Position Summary

Are you passionate about helping others?  Do you enjoy solving problems?  Are you interested in a career with an industry leader?  If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!


As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them.  Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so.  Not sure how?  No problem!  Our comprehensive, paid training program will give you everything you need to help service our customers.  All we need from you is the commitment to provide best in class service by making every experience a positive one.


Primary Responsibilities:

  • Be the first point of contact for handling both routine and tricky customer issues
  • Reduce customer effort by taking charge and solving customer problems for them
  • Place quality above quantity in everything you do in a way that enhances our company brand
  • Work both independently and as part of a collaborative team in a fast-paced, empowered environment



  • High School diploma/GED required; Associate or Bachelor's degree preferred
  • Experience solving problems and reducing the effort required of customers
  • Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
  • Accountable, ethical, good decision-making ability
  • Proficient computer skills and ability to multitask


Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 6 days of on-site training for additional face to face learning and mentoring.  New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development.  The typical promotion opportunity occurs within 12-24 months.



Competitive full-time base salary, overtime eligibility plus annual bonus potential



Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location



This is a full-time position Monday through Friday. No weekends!  Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST.



** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.




Salary range: $32,500-$47,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88707




Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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