Captiva Application Admin


Posting Date: Feb 8, 2024

Location: Tampa, FL, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


Job Function:


An App Admin is part of the Solution support team and performs a specialized function that focuses on the reliability, performance, maintainability, and optimization of business applications.  To be effective in the position, an App Admin must have strong experience supporting and configuring business critical document capture and transformation software


Key Duties and Responsibilities:


  • Captiva Opentext Support: Provide technical support to end-users and internal teams who use the application, including troubleshooting issues, resolving problems, and answering questions related to the software.
  • Vendor Communication: Act as the intermediary between the organization and Opentext, maintaining regular communication to convey the organization's requirements, report issues, and collaborate on solutions specific to the Captiva Opentext application.
  • Installation and Configuration: Install, configure, and maintain the Captiva Opentext software application within the organization's IT infrastructure.
  • Customization: Customize and adapt the Captiva Opentext application by writing or modifying code to meet the organization's specific requirements, including integrations, custom features, and tailored functionality.
  • Updates and Maintenance: Keep the Captiva Opentext application up to date by applying patches, updates, and new releases. Perform routine maintenance to ensure optimal performance.
  • Documentation: Create and maintain documentation related to Captiva Opentext application setup, configuration, customizations, troubleshooting procedures, and user guides.
  • Integration: Collaborate with internal IT teams to seamlessly integrate the Captiva Opentext application with the organization's existing systems and infrastructure, ensuring smooth data flow and efficient operation.
  • Problem Resolution: Investigate and resolve technical issues and incidents related to the Captiva Opentext application, and escalate issues to Opentext when necessary, following up until resolution.
  • User Training: Provide training and support to end-users, helping them effectively utilize the Captiva Opentext application and understand any new features or customizations.
  • Performance Optimization: Continuously monitor the performance of the Captiva Opentext application and optimize its configurations to ensure efficiency and reliability.


Required Qualifications:


  • Strong systems, network, and admin knowledge
  • Experience with server access tools such as Remote Desktop, Citrix and others
  • Experience in installing, upgrading, patching, and configuring software packages
  • Administer servers, processes, and batches
  • Automate manual processes
  • Root cause analysis and write up
  • Analyze incoming incidents/alerts and ensure appropriate prioritization and escalation
  • Provide Level 2 Operational Support, including off-hours incident response
  • Perform troubleshooting
  • High School Diploma Required


Experience with OpenText Intelligent Capture/Captiva v7.x or greater:


  • Experience configuring Captiva Modules Designer, Administrator, ScanPlus.
  • Experience in designing new Capture Workflows with Captiva
  • Knowledge in Capture Flow Designer and scripting knowledge
  • Knowledge in Captiva Advanced Recognition, Dispatcher, Extraction, Templates, Standard Import, Multi Directory Watch
  • Experience with Captiva Web Client, Captiva RestAPI, Deployment process.
  • Understanding of the Intelligent Capture capabilities and features
  • Extraction, Image Processor, Standard OCR, Standard Export, Standard Import.
  • Create and maintain templates and behaviors in Recognition Designer.
  • Maintain VBA Recognition scripting.
  • Familiar with Data Matrix bar code creation and scanning.
  • Knowledge of scanning and imaging and document related tools and technologies


Programming and Development:


  • Advanced development level with C#, .Net, Rest Web services, and VB.
  • Practical experience with modern scripting languages (Python, .Net, C#, Java)
  • Working knowledge of DevOps and delivery tools (GitHub)
  • Strong SQL skills
  • Extensive Unit and Component test strategy, planning, and execution experience
  • Experience working in the Agile methodology.


Soft Skills:


  • Ability to multi-task and manage tasks with varying priorities
  • Self-motivated, innovative, and proactive.
  • Self-motivated, innovative, and able to work across diverse technical and non-technical teams
  • Interact with end-users to develop solutions to document processing needs
  • Excellent oral and written communication skills


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.





Salary range: $95,000-$145,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 89683




Nearest Major Market: Tampa

Job Segment: Testing, Social Media, Developer, Administrative Assistant, SQL, Technology, Marketing, Administrative