Customer Service Representative #83215


Date: Jan 29, 2021

Location: Tampa, FL, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Don’t miss your chance to join our team in 2021!

New York Life Insurance Company is hiring a class of Customer Service Representatives:

Class Start Date:  April 12, 2021


Shift Information:


Full-time Position - candidates must be available to work the following schedule:

Monday: 10:00am – 8:00pm

Tuesday - Friday: 11:00am – 7:00pm, 11:30am - 7:30pm OR 12:30pm – 8:00pm

One rotating Saturday (every 8th Saturday) 


Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader?  If so, New York Life Insurance Company (NYL) may be the company for you.


NYL Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa.  NYL strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going.


We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.


Primary Responsibilities: 


  • Handle high volume of inbound customer and sales agent inquiries.
  • Communicates and educates on product features, benefits and contract provision details.
  • Ability to handle most customer interactions independently.
  • Ability to explain information in functional area.
  • Maintains satisfactory level of key performance indicators according to departmental requirements.




  • Associates degree or equivalent years of related experience
  • Minimum 2 years of customer service and/or call center experience required
  • Accountable, ethical, good decision-making ability
  • Problem solving / ability to analyze and take appropriate action
  • Strong verbal and written communication skills required
  • Excellent computer navigation skills and ability to multitask
  • 214 licensed or ability to obtain license within 120 days from start date


Preferred Skills/Qualifications:


  • Bachelor’s degree or equivalent years of related experience
  • High school diploma, or GED from an accredited school required.
  • 214 licensed – Life and Variable Annuities License
  • Bilingual – Spanish
  • Prior experience within the insurance industry


Training & Development:


Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.  Career growth opportunities available. 


Benefits/Perks and Amenities:


  • Standard- Medical, Dental, Vision
  • Life Insurance, Short-Term & Long-Term Disability
  • Vacation, Holidays
  • Paid Training
  • 401K with Company Match
  • Cash Value Pension Plan
  • Tuition Reimbursement
  • On-site Gym & Cafeteria
  • Employee discounts
  • Employee Resource Groups
  • Volunteer Opportunities
  • Casual Dress




Please note: During calendar year 2021, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.




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Job Requisition ID: 83215 

Nearest Major Market: Tampa

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