Insurance Operations Strategy Analyst


Date: Mar 10, 2023

Location: Tampa, FL, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


Provide strategic leadership and value in the creation and vision of strategies that drive our operational goals.  Assume active role in quarterly business review, providing insight into the business functions of Insurance Operations. Coordinates with NYL Direct senior leaders, business development teams, Marketing, Information Technology, Agency, external partners and the AARP client to support key growth initiatives.  Manages initiatives from a strategy, development, and implementation perspective for Insurance Operations.  Keen interest and passion for service operations required.  Strategy associates lead teams without a formal reporting relationship; therefore, developing team members and helping each grow into new opportunities is essential for success. 



  • Overall responsibility for facilitating and stimulating strategic and innovative thinking throughout the organization. 
  • Fosters partnerships across multi-functional business areas to develop and manage strategic planning, governance practices, and coordinates programs on an enterprise level. 
  • Effective verbal and written communication is critical. 
  • Plays key role in communications and change management processes. 
  • Develops a deep understanding of our business, goals, and metrics and how they drive our business to inform important decisions and develop strategies to prioritize critical business initiatives across the organization.
  • Builds business cases for potential investments and drives the execution of those recommendations with a diverse array of cross-functional partners. 
  • Ability to evaluate operational needs to prioritize tasks, streamline processes, and identify opportunities for improvements.



  • A Bachelor's degree from a 4-year college or university; Military experience may be considered equivalent or 5+ years of experience in program management with a focus in digital service, business analysis, or technology a plus
  • Master’s Degree preferred
  • Strong preference for operations roles in the financial services industry/Business/Finance or related field preferred
  • 6+ years’ related experience required
  • Previous experience in strategy and/or program management
  • Ability to leverage key business indicators to inform important decisions and develop strategies
  • Work directly with Finance to manage forecasts and actual costs according to project budgets.
  • Ability to evaluate operational needs to develop business cases for future strategies
  • Identifies and lead development of reporting needs to monitor and identify improvement opportunities
  • Lead, plan, and manage complex projects for Insurance Operations; Provide project coordination and/or business analysis support to Senior Managers
  • Business analysis resource for operational opportunities and/or initiatives including but not limited to research, validation, requirements gathering, solutioning and cost benefit work
  • Leads coordination and gathering of business requirement, readiness processes, and delivery of service efforts, improving the effectiveness and efficiency of the business
  • Understands service operations goals to drive a cultural shift, efficiencies, and growth through our strategic initiatives
  • Solid business and financial acumen
  • Solid program and time management skills with ability to multi-task in a cross functional environment.
  • Engages in deep dive customer journey and data analysis to monitor service operations and identify optimization opportunities
  • Uses qualitative and quantitative data to communicate end-to-end customer journeys
  • Learns about external factors that impact our operations, partners, customers, and our people
  • Broad understanding on how NYL Direct operates







Salary range: $72,500-$107,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88454




Nearest Major Market: Tampa

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