Life Solutions Customer Service Representative

Job Requisition ID: 90242 

Location Designation: Hybrid - 3 days per quarter 

*You must be within 50 miles of Dallas, TX, Cleveland, OH or Tampa,FL for this position*

*This position will have a start date of June 3rd, 2024*

Position Summary  

Are you passionate about helping others?  Do you enjoy solving problems?  Are you interested in a career with an industry leader?  If so, becoming a Customer Service Professional at New York Life is a perfect fit for you! 

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you with about our Life Insurance Products to assist customers in a manner that makes it seem easy to them.  Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so.  Not sure how?  No problem!  Our comprehensive, paid training program will give you everything you need to help service our customers.  All we need from you is the commitment to provide best-in-class service by making every experience a positive one.  

Primary Responsibilities: 

• Be the first point of contact for handling both routine and tricky customer issues 

• Reduce customer effort by taking charge and solving customer problems for them 

• Place quality above quantity in everything you do in a way that enhances our company brand 

• Work both independently and as part of a collaborative team in a fast-paced, empowered environment 

Qualifications: 

• High School diploma/GED required; Associate or Bachelor's degree preferred 

• Experience solving problems and reducing the effort required of customers 

• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal 

• Accountable, ethical, good decision-making ability 

• Proficient computer skills and ability to multitask 

Training & Development: 

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 8 days of on-site training for additional face-to-face learning.  New York Life is a financially stable company (we have been around for 175+ years!) that offers numerous career pathways for development.  The typical promotion opportunity occurs within 12-24 months.  

Salary: 

Competitive full-time base salary, overtime eligibility plus annual bonus potential 

Benefits: 

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location 

Schedule: 

This is a full-time position Monday through Friday. No weekends!  Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST. 

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly owned insurance company subsidiaries. 

Salary range: $32,500-$43,250 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90242