Life Solutions Representative

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Date: Jan 5, 2021

Location: Tampa, FL, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our FoundationIt all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Part Time & Full Time Opportunities Available 

 

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

Primary Responsibilities:
• Be the first point of contact for handling both routine and tricky customer issues
• Reduce customer effort by taking charge and solving customer problems for them
• Place quality above quantity in everything you do in a way that enhances our company brand
• Work both independently and as part of a collaborative team in a fast-paced, empowered environment

 

Qualifications:
• High School diploma/GED required; Associate or Bachelor's degree preferred
• Experience solving problems and reducing the effort required of customers
• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
• Accountable, ethical, good decision-making ability
• Proficient computer skills and ability to multitask

 

Training & Development:
You will undergo a comprehensive, paid, on-site training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

 

Schedule:
This is a part-time position Monday through Friday. No weekends! Our schedules start and end sometime between 8:00am and 7:00pm.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

EOE M/F/D/V

 

If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Job Requisition ID: 83091 


Nearest Major Market: Tampa

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