Program Solutions Lead


Date: Aug 2, 2022

Location: Tampa, FL, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 


Directly responsible for interacting with Business Partners and Technical Subject Matter Experts to understand strategic and tactical needs, and to help determine impacted technology teams as well as the effort level needed to implement these changes in support of the NYL/Tampa Operations


  • Clarifies and validates the business needs for new and/or enhanced products, services or optimized business processes
  • Works with Agile Teams, Architecture, and Business Workstreams to ensure consistent collaboration towards successful analysis and development of workstream-related initiatives
  • Partners with functional groups within the organization to clarify and document assumptions, functional and non-functional business requirements, high-level use cases, business rules, etc.
  • Partners with solution architects and business stakeholders to ensure solutions are aligned with business needs and IT strategy
  • Understands overall technical direction and communicates this direction to the business to ensure consistent and common application of technology solutions
  • Ensures clear and complete project requirements to deliver continuous business value
  • Provide consultancy in Systems and Value Stream strategy and planning, workflow and process design, and product development
  • Builds partnerships with the business and technical representatives to create a team atmosphere while in problem solving activities
  • Acts as a consultant to other Solutions Analysts in large, complex, and potentially enterprise-wide projects and to other project teams and clients
  • Conducts structured interviews with various business and technical representatives to elicit and document information relating to a specific business situation
  • Creates workflow diagrams that reflect current and future state and performs gap analyses between current and future state
  • Negotiates with business partners to identify phased approaches to attaining the desired future state, balancing pros, and costs.
  • Works with team and architects to identify alternative technical approaches, balancing pros, cons and costs
  • Documents findings, formulates alternatives, and finalizes recommendations
  • Perform other assignments to comply with business strategies and initiatives
  • Develops presentations to business and technical partners to communicate/sell findings and recommendations
  • Uses knowledge and experience to mentor team members.  Assist in cross-training team members in system intricacies and improving team members’ technical skills.


Required Skills:


  • Strong leadership, communication, listening and influencing skills
  • Ability to build trust and credibility
  • Adaptability and flexibility
  • Strategic thinking
  • Proven Change Agent
  • Ability to network across all levels
  • Experience across multiple verticals of technology (relational databases, Web Services/APIs, SaaS, etc)
  • Able to apply architectural principles to business solutions
  • Able to conceptualize and design high-level models (capability, business, operating, etc)

Required Qualifications:

  • At least ten years applicable business/solution analysis experience
  • Possesses PC desktop software skills (proficient with MS Office Product Suite including Visio.)
  • Demonstrates outstanding interpersonal skills with emphasis in pro-active brainstorming and debating dialogues
  • Experience with interviewing, researching and documenting findings
  • Requires high energy, positive thinking and an assertive personality that is perceived as professional, open, intelligent and a remarkable contributor to any team
  • Strong Leader
  • Data Mapping
  • Knowledge of how technology can enhance the business environment
  • Agile experience


Preferred Qualifications:


  • Knowledge of Life Insurance application
  • Bachelor’s degree in Computer Science, Business, Engineering or related discipline
  • Read XML and JSON data models
  • Web Service Oriented Architecture (SOA)
  • MuleSoft
  • Project Management
  • Skilled in writing SQL queries


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 





Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87253




Nearest Major Market: Tampa

Job Segment: Social Media, Computer Science, Database, Developer, SQL, Marketing, Technology