Scrum Master


Date: Jul 2, 2022

Location: Tampa, FL, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


The Scrum Master is responsible for empowering delivery teams to effectively deliver business results. A scrum expert, the scrum master leads the team to understand and apply the scrum framework to the work that they do and aids the team in eliminating, reducing or avoiding challenges that may prevent effectiveness. Scrum masters work closely with the Product Owner, Delivery teams, Program Manager, other Scrum masters and Support teams.


Key Responsibilities:


  • Champion and drive the Lean Agile mindset, helping the team embrace core values, principles, and agile processes/practices.
  • Remove and manage team impediments to enable the team to deliver value
  • Be a voice and advocate for the team so the team can focus on delivering value
  • Bring visibility to the work, impediments, risks, and other areas of importance
  • Foster a healthy flow of work that eliminates waste as the team moves through the delivery cycle
  • Responsible for ensuring that the Scrum Team adheres to Scrum values, practices, tools and rules
  • Assists Product Owner with planning, change management, risk management and product backlog maintenance
  • Monitors Scrum Team execution against iteration plan
  • Work with teams to coordinate cross team dependencies and risks
  • Enables the team to execute iteration planning, iteration demonstrations and retrospectives and making certain each results in productive output for the team and project
  • Ensures Scrum Team is leveraging standard tools
  • Actively participates in product planning sessions, risk management processes and change management/communication
  • Tracks team burn-down throughout Sprint execution and works with team to maximize efficiency
  • Partners with shared service Scrum Masters, Delivery Managers, and other like roles
  • Ensure dependent teams are delivering end to end solutions
  • Ensure Transparency to Teams via Jira and executive status reporting
  • Ensure that all representatives have an environment conducive to openly and honestly sharing information
  • Be a trusted advisor to New York Life Direct clients for project delivery
  • Facilitate project activities; be a voice of reason and authority, while enabling the delivery team to self-organize and innovate


Needed Skills:


  • Highly collaborative with good conflict resolution skills
  • Excellent team player
  • Strong leadership skill
  • Ability to work directly with technical and product teams
  • Strong command of Scrum framework, Kanban framework, and Agile values and principles
  • Experience with end to end software development and delivery process
  • Knowledge of modern Agile development techniques such as Dev Ops, test driven development, and test automation
  • Sound problem solving skills
  • Understanding of SDLC/TDLC type practices
  • Strong work ethic to help team meet commitments
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Effective communication skills, with ability to flex style and interaction across diverse stakeholder groups
  • Energetic, enthusiastic and a proven ability to work and lead in a team-based environment




  • Experience with agile methodologies (Scrum, Kanban, etc.)
  • CSM, SSM or PSM certification required
  • SPC or other advanced certification preferred
  • Bachelor’s degree in a technical field or equivalent professional experience but not required
  • Prior experience in software development as an analyst, tester, developer, or project manager


This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86467




Nearest Major Market: Tampa

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