Application Support


Date: Aug 3, 2022

Location: Tampa, FL, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 


NYL Direct is looking for a Senior Associate Application Support Developer.  The primary role is to interact with customers and other Systems Department personnel to triage, recommend solutions and/or resolve production issues on software and business applications that support the NYL Direct business customers. This will include proactively identifying opportunities to apply technologies to business processes, understanding the business processes and the ability to quickly grasps new processes.

In this role, you will analyze business production situations and recommend technical solutions and work with a sense of urgency in a fast-pace, multi-tasking environment.


Job Function and Key Duties & Responsibilities


  • Responsible for the transition from application production support to the development product owners.
  • Perform assignments to comply with business strategies and initiatives of Solution Design, Delivery, and Support.
  • Assist in the implementation and support of vendor system software packages to meet business requirements. Work with technical peers to assure health of production environments by identifying trends with production issues.                                                                                                                                                                    Strong Business Process knowledge of applications & workflow.
  • Ability to coordinate through the full ticket life cycle, the efforts of all involved including end-users, vendors, and internal systems staff.
  • Conversant in multiple technologies ranging from network & firewall to application specific development platforms.
  • Strong troubleshooting & analysis skills.
  • Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
  • Coordinate with various teams on support ticket for all issues, analyze root cause and assist in efficient resolution of application issues. Support IT services delivered to users within an organization, enabling the required operational processes needed for the business to be successful


Required Qualifications:


  • Bachelor's degree from a 4-year college or university; 3-5 years’ experience may be considered equivalent
  • Background in customer/technical support. Previous experience supporting applications in a production environment
  • Knowledge of distributed application support.
  • Knowledge and experience supporting mainframe applications. Basic knowledge of relational databases
  • Ability to understand application workflows and end to end business processes.
  • Recommend process and operational improvements.
  • Ability to proactively identify opportunities to apply technologies to business processes.
  • Ability to generate consensus for decisions to minimize business impact while maximizing business benefits.
  • Ability to analyze and map business end to end business processes.
  • Ability to recommend process, programming, and operational improvements.
  • Ability to develop immediate, tactical, and strategic solutions that provide business benefit.


  • Promotes standards and enhanced support techniques that mitigate problems and increase  recovery.
  • Ability  to associate complex technologies with business processes.
  • Understands the impact that process interruptions have on the business.
  • Ability  to communicates these complexities in business terms.
  • Ability  to engage with business users directly to determine the scope of support issues.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87276




Nearest Major Market: Tampa

Job Segment: Technical Support, Developer, Social Media, Mainframe, Technology, Marketing