Customer Service Professional 76331

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Date: Dec 3, 2018

Location: Vienna, VA, US

Company: New York Life Insurance Co

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.

 

New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).

 

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

 

 

Customer Service Representative – New Business & Contracting and Licensing Support

 

Primary Responsibilities

  • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
  • Support agency management in the on-boarding of new agents
  • Participate in event planning for training sessions, kick-off events and other meetings
  • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
  • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports
  • Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
  • Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

 

Qualifications

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • The ideal candidate should have 2 or more years of customer service and administrative experience
  • Strong computer skills with proficiency in the Microsoft Office Suite
  • Demonstrated ability to multitask effectively
  • Strong written and verbal communication skills required

 

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:30 AM – 5:00 PM during the work week.

 

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

 

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

 

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

 

 

 

EOE M/F/D/V

 

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Nearest Major Market: Washington DC

Job Segment: Underwriter, Claims, Inspector, QC, Customer Service, Insurance, Quality