Customer Service & Management Support 83013

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Date: Jan 9, 2021

Location: Waltham, MA, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our FoundationIt all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Customer Service Professional

 

Contracting and Licensing Support

 

Primary Responsibilities:

  • Support Managing Partner and Chief Operating Officer by scheduling, organizing and coordinating all meetings, classes and activities
  • Prepare reports and track production for over 600 agents
  • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
  • Participate in event planning for training sessions, kick-off events and other meetings

Qualifications

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • The ideal candidate should have 2 or more years of face to face customer service and administrative experience
  • Strong computer skills with advanced knowledge of Excel and PowerPoint
  • Demonstrated ability to multitask effectively
  • Strong written and verbal communication skills required

 

Training & Development:

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Shift Information:

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:30 AM – 5:00 PM during the work week.

 

Salary:

Competitive full-time base salary, overtime eligibility plus target bonus

 

Benefits:

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

 

Career Opportunities:

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

EOE M/F/D/V

 

If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Job Requisition ID: 83013 


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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